Customer Reviews

Initial contact very good.  Packing reasonable, but packing of plants appalling with a lot of damage and the top third of my lemon tree just torn off (of the 12 lemons I now have 4). really I would have been happier if you had refunsed to move the plants. Many of them damaged with the move, some placed on their side so most of the soil spilled out into the boxes.  One chair had been pulled apart. A dent and paint rubbed off my fairly new fridge, and brand new flooring torn in the process of placing the fridge. Deep scratches on a bedside table top. Deep gouge on the side of a new bed base, and similar on the door on a shelving cupboard.  So the list goes on. The guys turned up to deliver with no tools despite my request to have my bed and table reassembled. I had some tools handy fortunately. It was their 3rd delivery of the day and by the time they got to me they were not very interested and it had started raining. I found it a very stressful experience. I felt like they were told" just fit everything into a container, and if it doesn't, then make it"

Having used Conroys to relocate internationally twice in the last decade (most recently early in 2018), they were naturally my first and only port of call when I had to return to Australia with my personal items.  I've recommended Conroy to friends and family, who have given Conroy custom off the back of my recommendations.

Third time around, communication has been appalling. It was only after I chased them that I found out my personal items hadnt left on 30th December as communicated when I signed up, and that they wouldnt leave for a month after that. Fast forward to now; I'm eleven weeks into the exercise after completing payment and I'm had to resort to chasing them for updates each week, after being 'threatened' with incurring storage fees from last week - Even though there is still no word on when my items are to be delivered. 

In the meantime, delays have had a direct impact on me financially as I'm continuing to pay rent with friends and a mortgage as my belongings to furnish my house are somewhere between NZ and Australia (I assume). 

The guys who moved us were fantastic, and the guys who delivered our bed were also fantastic,  but everything else was a huge disappointment. Boxes marked Fragile had been squashed, so many of the boxes had gotten wet, and worst of all, we had so much broken gear it was unbelievable. Even the plastic storage bins had the handles broken off. Our furniture was stored in a container, the forklift must have given the whole container a good shake up every time they moved it. The staff are easy to deal with, very helpful, but the care and attention given to your prized possessions is just not there. We would never use or recommend Conroys for storage, maybe moving from one property to another, but never for storage. When we complained the response was, you didn’t take insurance. Not really what you want to hear when you have trusted a company with your personal and household goods.

The service was really good --apart from one major problem. In the course of the move the headboard of our antique 4 poster bed somehow fell over while being packed inside the truck and broke in half .I can send photos if you'd like to see the extent of the damage. It is probably repairable, but how successfully remains to be seen. We had no insurance cover for the move and in any event believe that the repair cost should be paid by Conroy who were clearly responsible. I would appreciate it if you could confirm this as soon as possible..

Thanks