Customer Reviews

I was on time, but you guys werent and made three different time changes on the day, my adult son had to step in and supervise and work along side the movers in order to get things done. A couple of the moving team were really amazing and worked so hard but of course there were those that threw your boxes around and broke and damaged things.

We were verbally told by Nathan that it would be a 2 day pack and delivery when he viewed the house and contents. When formally quoted it ended up as 3 days. 2 days of packing.

The first day of packing we had 3 guys. Should have been able to pack house in 1 day with 3 people if they had all stayed the whole day. Hux was amazing from start to finish, efficient and very productive. 3X Hux would have packed the house in a day.

The day ended at our place at 2.30pm having arrived at 9.30am. That’s not a full days work.

The team leader Tim seemed determined to waste as much time talking and drawing out the pack as long as possible. Both days.

Cory was the most inefficient and slow packer.

I’ve unpacked so many tea chest size boxes packed by Cory with 2 small items it’s not funny. A chopping board and a BBQ fork. A knife and a bowl. A pile of A4 paper and a container of pens. Most boxes mis labelled also.

Ridiculous waste of resources and space.

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The next day Hux managed to hurry the packers along and organise a truck to do a first load delivery to our container due to weather conditions turning nasty, so we know they could pack faster.

Tim talked most of the day and then stayed until 7pm on his own talking mostly and packing. Not both together.

The delivery the third day was to a house with an incredibly steep driveway that we had said would need a smaller truck to get up or transfer from the bottom up to the house. This was not acknowledged until the boys tried carrying the first couple of load up and found it very dangerous and nigh on impossible.

Thankfully Hux made a few calls and ended up with a team of about 8 men and a smaller truck to transfer up the drive.

These guys worked immensely hard and deserved the pay cheque at the end of day. I can’t remember all names but a few. Hux, Tyler, Daniel and the others that came to help at the end of their own jobs.

We’ve used Conroys before and were very happy with the service.

This time we were unhappy with most aspects start to finish.

Hux was amazing. Efficient and organised.

Tim was a complete time waster and was even over heard talking on the phone about dragging the job out.

Cory was a lovely kid but needed a different mentor than Tim the time waster.

Unfortunately our experience with Conroy wasn't the best. We decided to split our packing and collection over two days which I would recommend to anyone else, however on arrival at 9.30 when I was told it would be 8.30/9, The team leader made himself comfortable in one of our armchairs, and made a comment that was disconcerting from the beginning: "We're going to make this last as long as possible since our next job isn't until 4.30". I had an appointment early afternoon so wasn't impressed by this attitude. They surprising powered through packing which was fast and well done, however with a small single room and a few things in the bathroom left (45 minutes max worth of packing) they took their lunch break, which is understandable, however it was 1.5hrs long - I don't know what company policy is, but this seemed a little long. I had to ask them to resume so I could head out for my appointment, and didn't want to leave the house unattended to do so, just out of personal preference. After finishing up, I left 30 minutes later and they were still parked in their van in our off street spot, so I don't know how long they stayed there.

Day 2 the team arrived promptly just after 8.30 when I hadn't anticipated them to arrive until 9am, so that was a great start to the day. They moved things well until it got to the piano, which I know was a difficult task. I think it would have benefitted from a bit more consideration and planning before getting to the task as there were moments the piano was angled and resting on the concrete. Once up the hill, it was left to the side of the path which is gravel/bark (it may have still been on the wheeled plank) but It was slightly sloped so I am glad it didn't lose balance and head back down the hill. After the getting the piano up which was the last of the heavy lifting and before getting everything into the truck they had their break which is again fine. However they chose to play the piano which is unprofessional and shouldn't have been an option, and they were smoking in amongst the boxes and our possessions. The team leader was playing and I asked him to step away as he had an unlit cigarette in his mouth which I wasn't appreciative of, nor did i think he shoud be playing the piano in the first place... His response was non-appologetic when asked to stop, but a childish quip about it needing to be tuned instead. When everything had been packed, paperwork signed and the truck on its way, I found cigarette butts around the driveway where they had been and litter.

The delivery was a breeze and went smoothly. Collection of the boxes once unpacked was more of a process as there was no response when I requested the pick up and a week or so later they made contact that they could collect during a time we were unavailable and we needed to reschedule which seemed to be an inconvenience to the drivers.

Everything was packed well in the boxes and everything is accounted for. It was just a disappointing experience with the dispatched team leader.

We have used Conroys on previous occcasions (and done many moves, both international and nationally, with various Companies) and this has to be the worst in terms of service, communication and handling (packing/unpacking).

Repeated requests to complete the online documentation - although they had already been completed.

Poor communication as to uplift and delivery of our goods.

The fridge and TV were not packed although Conroys had been advised that they were to be packed. The 'Inventory and Condition Report' was not updated to reflect that you eventually collected both these items (I wonder what our recourse would have been had the items not been delivered?).

When delivered many of the hard furnishing items had dirty hand-prints on them. No effort was made to clean these off. This shows a lack of respect for peoples belongings.

Item identification labels were stuck on 'face' surfaces. The sticky residue is difficult to remove. The placement of these labels demonstrates a lack of care or consideration on the part of the packers.

Breakages due to poor packing. A lampshade was totally squashed due to having pillows forced into the same packing box. Stain marks on top of a (nearly new) white bedside locker because a coloured item was packed on top of it (we cannot remove the stain). Coffee table edge all scuffed. Various damages to other items. This was not a big move - only 43 items. To add insult to injury, we now have to chase around getting quotes to have the repairs done under the insurance we took through Conroys - as far as I am concerned Conroys did the damage so Conroys should do the running around!

Many items broken because they were poorly packed. No response when querying insurance claim progress. Initially advised I could request a Saturday for delivery, 2 weeks after booking delivery advised Saturday was not possible. When attempting to lodge my insurance claim, the website crashed half way through. The team who delivered were professional and did a good job.