Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersInitially your rep tried to persuade us that we could not send our goods from Singapore to NZ until we were resident in NZ. This was due to customs and fees which after a 5 min call to NZ Customs proved to be incorrect. Secondly our goods were delivered but there was no unpacking or assistance with assembling furniture that had been dismantled. Thirdly we still have wooden crates and boxes in our backyard waiting for you to collect. To be honest given up chasing you for service as it is all very tiring. Note your delivery people were friendly, have no complaints with their service, this is directed at the admin and management.
The truck arrived an hour late wirh no contact to tell me, I phoned dispatch 6 times for 30 mins and finally got the call answered to tell me the truck was running late. The two delivery people were very ineffecient, they took 30 mins to line the truck up with my garage! The non driver didnt seem to know what to do so he had to keep waiting for instruction from the driver of what to do next. So half a house lot for a single oerson took nearly 4 hours. So disappointing as I was paying by hourly rate and it almost seemed like they wasted time because of it. I helped unpack at my new place just to speed it up. I find it very wrong that when I moved from Napier to Auckland in April and had the house packed up by Conroy, picked up quickly stored for a week and delivered quickly it only cost me $1350, yet I packed my own stuff this time, left most of it for me transport and I moved 3 streets away and it costing me over $900. Very disappointed and certainly won't use Conroy again. Trudi Goodwin
New Zealand side very poor
Due to my mothers failing health. I havent been able to get back to u till now. Bluntly we would never recommend your company to anyone. I stand by my original complaint also the packing was atrocious so too was the way Conroy'spacked mums storage unit. I intent post on FB the way yr company handles your customers belongings.Look closely how the clearly labelled fragile boxes crushed under heavy items an the bedside cabinet now broken.
Not all of my stuff was delivered.
My delivery is not complete and feedback and responses are almost zero regarding finalizing this delivery
A truck picked up my household in Te Awamutu, the guys did not have the inventory and my friend informed them of the gears needed to be taken. That was Dec 6th. Early last week I emailed and was told Thurs or Friday for delivery to my place in Wellington. Its Monday 16th. No furniture still. No word from Conroy.
Everything was going well when I received an email (6 Nov) saying that delivery was authorised for delivery and would be in contact with me. Also asking to confirm my contact and delivery address to which I replied immediately that it was correct. I was so impressed at such great service. But oh no!! that was it for almost a month. So I started with the phone calls and emails and excuse after excuse. NOT happy. So from pick up 23 Sept. to delivery 6 Dec is that a reasonable time frame? Especially when they emailed me saying that had my stuff on the 6 Nov and then nothing. Really slack - communication and customer service. On a positive note - the guys that delivered my stuff were fantastilc. Very polite and fast.
First I was supposed to get my stuff at 930 am ,got a call to say it will be later. Was told someone will call. No calls came even after I called few times. Truck just showed up at 5pm. All my finurture dirty and damaged, my very expensive buffet very badly damaged and coffee table chipped. Made another call to complain but two days later still no promised call . Going to see where to go next .
I was on time, but you guys werent and made three different time changes on the day, my adult son had to step in and supervise and work along side the movers in order to get things done. A couple of the moving team were really amazing and worked so hard but of course there were those that threw your boxes around and broke and damaged things.
Having uplifted my property on 18 August I am still waiting for it to be delivered.
Disgusted with the team who came to do the inital packing. They had no idea what to do, we had to request several times to label the contents of each box. And that they got wrong. As an example one box was labeled 'umbrellas' in the box was 4x beach chairs, camp stools, an electric gutair. Oh and one umbrella. Also, we had many boxes labelled 'crockery' There would have been maybe 1-2 boxes of crockery, rest were pots, pans, crockpots, toast and grills. No box mentioned any such equpment. Even my mentalled disabled sister can tell the difference between a pot and a plate. The staff were swearing under their breath. They pushed past by wife many times with out an apology. We found cleaning products tipped upside down in a box, some of the liquard had seeped onto a good wool rug.