Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMost things moved was damaged and broken, I wasn't happy with your service, and I would like to argue that most items broken was due to mishandling, And not because of any other reason. I am afraid I can't reccomend your service to any of my friends or family. Because it just took my trust. Now I need to spend all my time on all those broken items to buy it again, Moving is all the about taking care of items that you move. If that's not happening there is no point spending on it.
Unfortunately a lot of our furniture has been damaged and I am absolutely appalled in the service.
Our daughters 2 sets of drawers were dropped, chipped and fell apart.
The day our furniture was removed, it was raining. Nothing was covered while it was carried to the truck which resulted in some wooden furniture becoming damp and has since bubbled. Wooden shelves were pushed around the ground which resulted in being covered in mud, and scrape marks and chip damage.
The legs on our kitchen table have a lot of scrape marks on the legs, i thought these would have been covered but clearly not. They are black legs so the scrape marks are very visible. Our coffee table was dropped and marked.
A pot plant (and plants) were broken.
As far as I know the only thing not damaged was our 2 TVs.
Never again would I use this company. I had used them once in the past to move a few items and my set of drawers were again dropped and broken.
Took much longer than stated, I still haven't received my shipment and it was picked up in November (to then sit in their warehouse for a couple months and not go anywhere). They estimated 2 to 4 months and we are now almost 7 months and no shipment.
I would like to explain my feedback. As far as communication and help with Sophie and all other staff I dealt with it was outstanding however :
after finally getting unpacked there are a number of things missing
1 new bar stool still in box ( 1 of a matching pair )
1 small glass stand alone shelf unit
1 large green wheelie bin fill of gardening tools etc
1 wheelbarrow
1 ladder
1 soft bag fill of cushions and electric blanket
i had high hopes after following through on a recommendation to be so angry now. I had passed on your name and the Australian company involved in my move to be a number of Kiwis moving home including my own daughter. I am very embarrassed to now have to pass on my opologies for stealing them wrong
I have used Conroy's services many times me before, however this time could be my last. The two moving men arrived on time, without introducing themselves by name. The removal of our household goods went without a hitch.
The delivery was appalling. They younger one of the two men was friendly but the older one was full of
attitude, unreasonable, lacked any verbal response unless pressed to do and dropped the "F BOMB" when my daughter advised him the had put some boxes in the wrong place.
They didn't take the care with our household furniture etc. They struggled with our fridge, made a small hole in the wall and a dent in the fridge. The fridge has been leaking since we moved here (it didn't before) we think the water tray underneath the fridge has gone.
There is a chip out the book case and the back panel of wall unit was knocked off.
Over 3 months later and still waiting for our items.... very slow with not much communication
How many words will this allow me to write because there going to be a few. From the moment the truck arrived and the driver showed no interest in what i had to go on the truck or what I had to say along with telling me the truck was full and they might have to come back later I knew this wa going to turn out as it did. However when i convionced them to take the load and they back the truck up the driveway and opened the back only to be a 1/4 to a 1/3 full it was clear this was not going to end well. nothing i said was taken on board or followed through. Inventory stickers pout where I asked them not to. Items looked liked the had been throwqn between 3-4 trucks to get them down the country. clearly no care taken at all. Every item damaged some extensively. I have dozens of photos to prove this. Over all from start to finish was a complete embarrasment to the whole company.
This was the worst experience I have had in the past 20 years the guys doing the job were only there to collect their pay on pay day and didn't give a dam about the customer. A shift that should have taken 11/2 hrs took 21/2 hrs
So mcuh of our Stuff Was damaged, dented, scrtached and broken, it is shocking, i would of never expected our belongings to be handeled so badly by a moving company.
i will definatly be putting and insurance claim together for this. and will not be recommending Conroy to anyone else
I have been waiting since January 30 for my furniture and Sophie Richards has been no help. I will be posting reviews online about my experience.