Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAfter we had 2 of your 3 people removed from our removal arrangements, we got an unconfused move done on 5 October 2020 from our house to 3 destinations- Napier where some was to go to the auction house, and some to an antique delaer in Wellington, and the balance to us here in Sydney. We got your questionnaire on 14 October asking 'How did we do?' well, where are the goods? did you deliver to the auction house? if so on what date? Did you forward the goods to the antique dealer? if so, when? When do our goods get here in Sydney? We have had no feedback on any of these things since 5 October! A month. How have you done so far? Not very well at all. We need to move furniture out of our apartment in Sydney and getting an arrival date is vital. We look forward to hearing from you. We will then answer the questionaire you sent fully. Regards,
Michael Rhodes.
There was a HUGE lack of communication. I understand there are many delays due to the current situation, however I was given many false promises and short email answers in response to any queries. It seemed very much like an inconvenience to give me any details about a realistic estimated time of arrival. As a result of this I lost business. I asked if there was delays, as I wanted to be realistic about this. I was told no delays and promised customers jobs could be done. Five weeks later I messaged again and was told it hadn't left the country and was a couple weeks off doing so.
I have emailed my feedback to Conroy's management internally.
Hi
i want to file a complaint. I am very disappointed with the service your company provided.
From the very being, I asked for the time of delivery but no body reply.
On the date of delivery, my package supposed to include installation of my furniture ( sofa, warobe etc) but worker don't seem prepared to do them. They don't even with a screwdriver with them!!! If I was not pushed them to unpack the 2 wooden TV boxes and they will just leave them there. Finally we have no choice but just asked them to unpack the packing of the furniture only.
After they left, we realised there are no screws with the sofa and we then contacted them to search them out from their truck.
After many calls and they finally told us they found it. They said they have left with the office. The office guy will contact us for delivery and everytime the guy promise will have somebody delivery to us. But is already 12 days but no screw show up. My sofa just leave in the middle of the sitting room.
If any body can help will be appreciated.
Regards
Jady
Today is 20 Oct and my delivery was in 10 Oct. on 9 Oct I email to your company to ask for the delivery time as the delivery address is nobody live there and I need to drive at least half hour to go. Your office reply is the delivery team will contact me late if the day. Finally no one contact me until 10 Oct and told me they already arrive!! Actually I try to call the office at 9 o clock in the morning and can reach any one. So I rush to receive the house and receive the things. I know that they need to unpack and install us back some is the things. But I didn't request them to do it and only request them to unpack done heavy things such as TV , sofa , carbinet and not request them to install back to me. Unfortunately unpack the sofa and throw the screw of the sofa. When I try to install is and call them immediately and they promise to find for me and call me back next morning. Finally no one call me and I call them again and they say can't find. I told them it must in their truck ask them find for me and finally they found it and promise to sent back to me and ask me to wait for their call. I wait for few days and no one call me and my sofa just can't install so I call them again and they promise sent back to me 16 Oct Friday but no one sent back . I call them again on Monday they promise to sent it to me on Monday .. again. And they promise to sent me on Tue and and call them ask around what time. They say around 1.30pm but now already 6 pm still not receive! I am quite frustrated and those non responsibility services. Also many things is broken after delivery but these nit cause me angry. I just want to get back the screw and install the sofa back!!
Dissatisfied and disappointed with the damage to our possessions multiple significant scratches to outdoor furniture and indoor furniture missing bed leg, broken office storage fluid and dirt stains on soft furnishings , I have moved several times with other companies and never had any of these problems nor had to have overpriced insurance would not recommend Conroy
No care taken when moving our furniture. Numerous items damaged, chest of drawers being one of them because a bike was laid on top of it. ???!!! I then had to take time to get quotes for repairs and replacements. Claims manager repeatedly sent me offers of the wrong amour that I had to call him about. Totally incompetent all round I would say. If I ever get the chance to discourage someone from using Conroy's I will take it.
Was not happy with my removal as my belongings came back to me damaged
I have contacted your company several times about my missing headboard bed panels that were left in your truck,and also waiting to hear if I would be reimbursed for the damage done to my washing machine in transit.still waiting for a reply from someone.not happy.
Your customer service follow up is shocking - a number of times I requested that follow up be made with the person being moved prior to moving to arrange times etc - it didn't happen. We also asked them to ring prior to delivery in Tauranga as there was nobody living at the delivery address again this didn't happen. The first we knew was when the driver rang from the delivery address. We had them deliver to my place after this as nobody was available to receive at the other property. Now means we will have to arrange another company to move it from here in due course. When I spoke to the driver about the lack of contact he told me that everyone is very busy - mmmm interesting comment.
I wrote to your office re this and zero response - so no I will never use or recommend Conroy's again