Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersToday is 20 Oct and my delivery was in 10 Oct. on 9 Oct I email to your company to ask for the delivery time as the delivery address is nobody live there and I need to drive at least half hour to go. Your office reply is the delivery team will contact me late if the day. Finally no one contact me until 10 Oct and told me they already arrive!! Actually I try to call the office at 9 o clock in the morning and can reach any one. So I rush to receive the house and receive the things. I know that they need to unpack and install us back some is the things. But I didn't request them to do it and only request them to unpack done heavy things such as TV , sofa , carbinet and not request them to install back to me. Unfortunately unpack the sofa and throw the screw of the sofa. When I try to install is and call them immediately and they promise to find for me and call me back next morning. Finally no one call me and I call them again and they say can't find. I told them it must in their truck ask them find for me and finally they found it and promise to sent back to me and ask me to wait for their call. I wait for few days and no one call me and my sofa just can't install so I call them again and they promise sent back to me 16 Oct Friday but no one sent back . I call them again on Monday they promise to sent it to me on Monday .. again. And they promise to sent me on Tue and and call them ask around what time. They say around 1.30pm but now already 6 pm still not receive! I am quite frustrated and those non responsibility services. Also many things is broken after delivery but these nit cause me angry. I just want to get back the screw and install the sofa back!!
Dissatisfied and disappointed with the damage to our possessions multiple significant scratches to outdoor furniture and indoor furniture missing bed leg, broken office storage fluid and dirt stains on soft furnishings , I have moved several times with other companies and never had any of these problems nor had to have overpriced insurance would not recommend Conroy
No care taken when moving our furniture. Numerous items damaged, chest of drawers being one of them because a bike was laid on top of it. ???!!! I then had to take time to get quotes for repairs and replacements. Claims manager repeatedly sent me offers of the wrong amour that I had to call him about. Totally incompetent all round I would say. If I ever get the chance to discourage someone from using Conroy's I will take it.
Was not happy with my removal as my belongings came back to me damaged
I have contacted your company several times about my missing headboard bed panels that were left in your truck,and also waiting to hear if I would be reimbursed for the damage done to my washing machine in transit.still waiting for a reply from someone.not happy.
Before my things were collected I tried to get in contact with the lady organising it for.me. I called three times and was hung up on. Very unprofessional.
When I filled in my form I selected it to be collected oma. Saturday since I was flying on the Sunday. The lady on the phone assured me that they would collect in Saturday. They never showed up on Saturday which meant I had to waste my whole day and waiting. A call to say they wouldn't make it would have been helpful.
Trying to get into contact was a nightmare. I needed to give my building manager 24 hours notice and told the company this but it was ignored. They turned up when I wasn't home and I had to rush back - no communication of when they would arrive.
I moved a mirror which I bubble wrapped and they stacked things ontop of it breaking it.
The man who delivered my items was helpful and apologetic.
We have not received our doors / delivery !!!
have received this feedback firm .
No communication from one office to another - Auckland and Napier.
Limited communication with customer service....forever chasing things up with them.
What you are told and what actually happens, from one office to another are very different.
Incompetent people.
Customer service great, until after you pay. Confirmation your goods have sailed and then told a few days later they didn't make the ship at all but apparently that's not Conroys fault??
Hi
i want to file a complaint. I am very disappointed with the service your company provided.
From the very being, I asked for the time of delivery but no body reply.
On the date of delivery, my package supposed to include installation of my furniture ( sofa, warobe etc) but worker don't seem prepared to do them. They don't even with a screwdriver with them!!! If I was not pushed them to unpack the 2 wooden TV boxes and they will just leave them there. Finally we have no choice but just asked them to unpack the packing of the furniture only.
After they left, we realised there are no screws with the sofa and we then contacted them to search them out from their truck.
After many calls and they finally told us they found it. They said they have left with the office. The office guy will contact us for delivery and everytime the guy promise will have somebody delivery to us. But is already 12 days but no screw show up. My sofa just leave in the middle of the sitting room.
If any body can help will be appreciated.
Regards
Jady