Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDriver turned up with a truck that wasn't quite big enough.
No packer
No stacker
2 local labourers to help carry
the truck leaked and damaged some goods
Some good were damaged.
I will know by next week what else is damaged when I get everything out of storage.
No packing for my three televisions.
Not good enough people.
I am really pissed off that I chose your company and will be telling everyone I know how bad your product is!!!
I am also pissed off that I never received any value for my money!!!
I have brought my stuff from AU to NZ and couple of my boxes are missing and no one answered me the are just passing me around from Wellington to Napier !!! not recommending Conroy !!!!
First let me point out if I could rate the guys that packed our belongings prior to uplift seperately I would give them 5 stars. They did a brilliant job and we only had one little breakage during that process. Also the administration team that I dealt with and the guys that delivered our items I have no complaints with.
We shifted house at the end of January and the bulk of our belongings went into storage with Conroys. When it arrived there was hardly a piece of furniture that wasn't pre-wrapped that arrived unscathed eg rimu/matai dining table, oak tallboy, kauri coffee tables, filing cabinet, office desks, not to mention the things that were broken. This all came down to the removers, as we witnessed the way some of our furniture was handled and the damage that was done to our old property. This included gouges in the walls and door frames and a large chunk taken out of one the tiles in the entrance way.
The packers had clearly marked what was in the boxes and whether it was to be top stowed, fragile etc. However the movers clearly took no notice and just jammed things in anywhere. For example a large lampshade was dented and the hard inner lining all cracked, even though there were clear instructions on the box. Clearly there was to much crammed into the container and more should have gone into the overflow truck. I would never use Conroys again and certainly would dissuade anyone who was planning too, as even though the removers were only part of the process this is where all the damage was done.
Very unhappy with the service of Conroy removals. They did not deliver on the date as per agreed, and no care was taken while loading from truck to trailer to truck again. When they opened the truck, all boxes were damages and BBQ's too. There was absolutely no care taken or given. All boxe with fragile stickers and '' this side up'' markings were on there sides or even upside down, while some being completly squashed.
Never had China broken and have used movers numerous times but did this time had boxes miss labeled so made unpacking a challenge was very disappointed
I requested and got a quote from Conroy for the removal of furniture from a lock up and from a rental property to move back to our renovated home. I accepted the quote and received an email confirming the quote acceptance. I rang Conroy the day before we were due to move and was told by the lady on the phone that my account was still 'pending' as I had not accepted the quote and there were no trucks booked to do my removal.
I received an email shortly after my telephone call confirming removal from the 2 sites. I also received a telephone call confirming a truck would be at the lock up at 12.30pm and shortly after the 2nd truck would be at the rental house location. The first truck showed up on time at the lock up - an articulated lorry which could have done both locations quite easily but one of the moving guys who was working on his day off was in a hurry to finish the job as he was meant to be going to Rotorua for the marathon. Meanwhile I was at the rental property waiting for the second truck. I received 2 phone calls assuring me the truck was on the way but I could not get an estimate on when it would arrive. It did not arrive until after 5.30pm as the crew had to come all the way from Karaka. I cannot fault the workers. They were great and did a fantastic job. The administration of the job was totally unacceptable and made a stressful time even more so. I recommend when these things do happen give the customer a realistic idea of how the move will be. If I was told that yes we have got trucks to do the job but they won't be with you until very late in the day I would be more happy than being kept blind about when they might show up. For this reason I would not use Conroy Removals again.
Received my household stuff very late with broken things and one item lost item. very disappointed
Conroy moved my stuff from Christchurch to Hamilton with a 2.5 month storage in Napier. All of my furniture were damaged (to the point that I can't use them) and my boxes were quite deformed. They also forgot one item and promised to get in touch with me about it but didn't. It required me making 3 phone calls to make sure that someone was actually looking for it. When I've made a claim about my damaged items, I've been told they don't accept it. It's clear how my things arrived that my things were handled with very little care. It's despicable and I would never use this company again.
Had so many issues with Conroys during my move. I had made an out of storage request to get my furniture delivered to my property which was confirmed via email. When the day finally came, I had no communication from them until I rung and was told that it was missed off the list and they couldn't deliver it. I then rescheduled to the following Saturday and had to ring again on the Friday to confirm that it was still being delivered and what time. Finally when my furniture was delivered, it came damaged, my brand new bed only had 3 bed legs, a drawer was ripped off with scratches and dents all over the top of my set and only half of the parts needed to assemble my desk could be located. Super disappointed as none of my furniture is now usable.
Your website application was not referred on to ChCh branch causing considerable confusion and huge delays before I realized the problem and then went personally to ChCh branch depot for the standard of service I expected. Sarah and the staff there were most accommodating. Also the pickup person's were brilliant.
The experience I had with Conroy was quite honestly terrible. I will be telling people that I meet and on the web what type of customer service and moving company that Conroy is. Especially my contacts in the shipping industry in NZ.
We are currently awaiting the outcome and remedial plan to repair or compensate for all the damage caused by the lack of protective paking in Auckland.