Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersWe have used conroys before just 6 months ago and we're happy with the service we received. However, this time, we were left bitterly disappointed. The move with slightly less to move than last time took twice as long and therefore cost us twice as much with similar access and distance between houses as last time. And we also had irreparable damage to a $2500 electronic item that was well wrapped by the removal guys but obviously too tightly tied in to the truck as it cracked the frame.
Hi. I am missing an item. I sent an email about this on Thursday but have not heard back from anyone. Can someone please contact me to discuss this further.
4 months later and I still don't have my stuff. Packing took hours longer than expected. Labels were not initially brought. Confusion about process.
Poor service, rushed us for business, charged an arm an leg for the service & a clearance at arrival port, not a great service & communication sucked, did not verbally communicate the risks.
Our shipment arrived last Friday afternoon, over 3 months after the pick up in HCMC, Vietnam.
We were extremely disappointed to find that both crates had suffered water damage and many of the cartons inside them were completely soaked and literally falling apart.
The damage to items inside was considerable. Many items were wet and very mouldy, and everything had a strong smell of mould.
Most of these items are no longer useable. My wife has discarded 10 pairs of shoes and 14 items of clothing. We managed to clean the mould from many other items.
What recourse do we have for compensation?
We did not take out insurance, but in this case it appears to be negligence in the storage of our crates that has led to the damage and not an accidental incident.
Regards,
Jeremy and Adrienne Angland.
Staff were rough with our belongings had damage and breakages will leave negative feedback online and will not be recommending moving with conroy!!
Significant damage to two desks, large mirror and our fridge was very disappointing. The guy that unloaded into our house was embarassed by the poor packing including not wrapping legs on a dining table amongst other examples.
We are currently awaiting the outcome and remedial plan to repair or compensate for all the damage caused by the lack of protective paking in Auckland.
Driver turned up with a truck that wasn't quite big enough.
No packer
No stacker
2 local labourers to help carry
the truck leaked and damaged some goods
Some good were damaged.
I will know by next week what else is damaged when I get everything out of storage.
No packing for my three televisions.
Not good enough people.
I am really pissed off that I chose your company and will be telling everyone I know how bad your product is!!!
I am also pissed off that I never received any value for my money!!!
I have brought my stuff from AU to NZ and couple of my boxes are missing and no one answered me the are just passing me around from Wellington to Napier !!! not recommending Conroy !!!!
First let me point out if I could rate the guys that packed our belongings prior to uplift seperately I would give them 5 stars. They did a brilliant job and we only had one little breakage during that process. Also the administration team that I dealt with and the guys that delivered our items I have no complaints with.
We shifted house at the end of January and the bulk of our belongings went into storage with Conroys. When it arrived there was hardly a piece of furniture that wasn't pre-wrapped that arrived unscathed eg rimu/matai dining table, oak tallboy, kauri coffee tables, filing cabinet, office desks, not to mention the things that were broken. This all came down to the removers, as we witnessed the way some of our furniture was handled and the damage that was done to our old property. This included gouges in the walls and door frames and a large chunk taken out of one the tiles in the entrance way.
The packers had clearly marked what was in the boxes and whether it was to be top stowed, fragile etc. However the movers clearly took no notice and just jammed things in anywhere. For example a large lampshade was dented and the hard inner lining all cracked, even though there were clear instructions on the box. Clearly there was to much crammed into the container and more should have gone into the overflow truck. I would never use Conroys again and certainly would dissuade anyone who was planning too, as even though the removers were only part of the process this is where all the damage was done.
Communication - Poor. I recieved a call after 6pm the night before our uplift date confirming the time the truck would be there. This was later in teh day than anticipated and caused disruption to our move by delaying our plans significantly. A new delivery date was not confirmed with me following the change in uplift date that I had requested (I was only told the 5th or 6th). Conroys contacted my delivery contact to inform them of a time and date on the day of delivery (1pm, 5th of Oct.) and then arrived two hours earlier than the specified time. I was not contacted about this.
Service - Multiple items were damaged beyond repaid (bunk beds broken, record cabinet scratched and chipped sigificantly, high chair damaged to the point that it was unuseable, lowboy dresser completely torn apart and delivered in multiple pieces broken). Delivery staff shrugged this off stating that I had not paid for insurance. This response and the significant damage incurred shows the lack of care that the Conroys staff took for our belongings. I am very frustrated by this outcome and will not be recommending Conroys, I will also be posting negative reviews of your services online.