Customer Reviews

The first dealings with Nathan were very good. The two guys who packed were excellent, the guy loading was surly and non communicative at the start but improved, he did a good job loading. The big problem though was when the drivers changed to take the load from Auckland to Kerikeri. Instructions were not transfered, so I kept getting calls about what was happening and where to go. Neither were instructions given about the load content and order of unload. Communication with you at that stage was terrible, the person I was speaking to in your office was defensive and unhelpful.

We did not get confirmation from you about the unload or if the the unit had been loaded had it been locked.

I got hold of the unit owners who gave me that detail and said that the last two mattresses had been stuffed in so tight the roler door had broken.

What worries me is there is that 10 of the paintings in the load are over $5000 ( there are paintings of $10,000) and that we will not know if they have survived for over a yr. I reitirated this detail to the first driver many times and said to tell the next driver, the information was not passed on.

I have lodged a complaint and am expecting g co tact re the damaged items that the Auckland crew did to my furniture collected on 17/12. They completely ruined a cabinet, broke drawer handles, lost my tv remote and leg of a heater and damaged my fridge. The crew in Tauranga said it was not packed correctly

Broken furniture due to no one caring about other peoples possessions and very poor packaging. No one in the company took responsibilty or appeared concerned. A nightmare company to deal with from start to finish, this includes owners of the company. Insurance was pathetic when you read the fine print and you are not really covered. Would never deal with this company and would suggest  everyone STAY AWAY FROM THEM. 

First lot I sent was no problem so far. 

Second lot I sent has been a desaster, It took nearly 2 months to get the insurance for the shipment sorted as the description on the paper work was nothing to what was written on the box. All of the items were very damaged and I am still trying to get the insurance for it and Mike is being very hard to deal with, I have filled in the claim, atached photos and quotes, no I dea what the problem is as you can see clear as day what the damage is. so so so disapointed.

Very very disappointing to say the least. I would never use Conroys again, and never recommend them to anyone else. The workers we met were all really nice, but they are let down by second-rate vehicles and poor management. Lots of our furniture/personal items got soaking wet and flood damaged (despite the weather being fine on both pick up and delivery, so flood happened in transit). An old family photograph is ruined, oak furniture is water damage and many many items have had to be dried out. We are in temporary accommodation, so had planned to leave about half the boxes in storage, but have instead have had to open and check every box, and dry out affected items. The smell of wet rugs etc is awful. Conroys also changed our pick up time from 8am to 11am without telling us. This caused much stress and numerous telephone calls trying to find out why the movers hadn't arrived. This created a potential problem, as cleaners were due at 1pm. No one would take responsibility, and kept saying "someone should have called you" as if this made it ok. However, once I threatened to complain, they did pull out all the stops and got us moved out very fast, enabling the cleaners to come in more or less as planned. Several pieces of furniture got chipped, and boxes marked fragile were found upside down/partially crushed, however surprisingly, there was only one item that got smashed. We're exhausted with all the extra work from water damage and gutted that our precious household items have been treated with so little care.