Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOverall rating: D
Recently retired we decided to move from Auckland to settle in Dargaville. Due to our age and the necessity to move a large home we approached several moving companies for quotes. While similar in value, others were abandoned in favour of Conroy who appeared most professional.
We duly showed its representative about the home, walking from top to bottom floor on a video call. A list of items was sent to us for confirmation. This inventory was later adjusted up to include more plants and a large painting. Before moving day we phoned to remove/add items and was told there had to be some flexibility and there’d be no additional charge for missed items as the bulk had been essentially accounted for.
On 06/01/2022, we received an email confirming truck/men would arrive at 0830 hours. They didn’t arrive until 1100 hours. From then we often heard the movers mention how they considered the job had been underquoted. Due to the size and scale of the job we were expecting a larger team. Toward the end of the packing job others arrived to assist.
On 11/01/2022, our possessions were delivered from about 1000 hours.
In the end we were not impressed by the mens attitudes and were glad to see the back of them.
The following day while unpacking we discovered multiple damages which included many broken ceramic plant pots, a wooden panel off a wardrobe, a draw from a mid century side table smashed, another badly damaged, an expensive mechanical drawing board arm also damaged beyond use, and a stereo speaker along with the more expected various crockery. Annoyingly, we were not told of any of the breakages at any time and left to find them as we unpacked. Some of these items appeared to have been deliberately hidden. At no time did any person from Conroy mention any damage had occurred.
In summary, although this was a challenging move with lots of stairs at one end, your team seemed ill-equipped.
My goods cleared US customs last December, and I still have not received them. Conroys US counterparts are now demanding an extra $112 because my goods were left on the dock for a month after clearing customs. Initially Conroys were very patient when I didn't know how to fill out the forms, but then made a bunch of small errors, for which I never received acknowledgement let alone an apology. When I questioned the charges and insisted that I shouldn't have to pay, since it was not my mistake, they denied any mistakes were made at all, even though I showed them copies of the emails dating back six months ago when my goods were first collected. I have no doubt Conroy will not want to work with me again, and the feeling is very mutual.
We used Conroy to relocate from Wellington to Wanaka. The service that we received in Wellington was outstanding from the communication side of things and the uploading. All of it was so professional. Everything after that was really disappointing in terms of not being kept up to date on when our things will be arriving through to the state in which it arrived. Many of our items were broken, scratched and damaged. It is not the service we've gotten from NZ companies thus far and because of that I would not want to recommend Conroy Removals to anyone else.
The first dealings with Nathan were very good. The two guys who packed were excellent, the guy loading was surly and non communicative at the start but improved, he did a good job loading. The big problem though was when the drivers changed to take the load from Auckland to Kerikeri. Instructions were not transfered, so I kept getting calls about what was happening and where to go. Neither were instructions given about the load content and order of unload. Communication with you at that stage was terrible, the person I was speaking to in your office was defensive and unhelpful.
We did not get confirmation from you about the unload or if the the unit had been loaded had it been locked.
I got hold of the unit owners who gave me that detail and said that the last two mattresses had been stuffed in so tight the roler door had broken.
What worries me is there is that 10 of the paintings in the load are over $5000 ( there are paintings of $10,000) and that we will not know if they have survived for over a yr. I reitirated this detail to the first driver many times and said to tell the next driver, the information was not passed on.
Poor packing at Napier end. Contract was to bag everything...this did not happen. When unloaded at destination to go into storage these guys had to wrap scurly and bag, this is when we discovered broken glass.
Have emailed head office re being happy about service and put in a claim. When eventually an email came through the first name was Nino....not my name, can't even get the right.
At no time was I told that I would have to pay Excess if I made a claim, and the list goes on.
Boys at Tauranga, Kobie and Alfie, especially were A11. It be a good idea if he was in a position to train your Napier labourers, because you couldn't call them professional Packers and removers.
Glass table top broken, when unpacked at arrival, Conroy not prepared to cover full cost of replacement.
I have lodged a complaint and am expecting g co tact re the damaged items that the Auckland crew did to my furniture collected on 17/12. They completely ruined a cabinet, broke drawer handles, lost my tv remote and leg of a heater and damaged my fridge. The crew in Tauranga said it was not packed correctly
Bitterly dissapointed with the delivery service I paid for. One mirror had the back punctured and something rubbing the back of the glass during transit that wore the silver reflective coating away from the mirror to now show transperant sections right through the mirror to the back. Mirror is now scrap. The second mirror had a sizeable section broken off the top in the transit from the Christchurch warehouse to my home, as your employee handed it over to me when he delivered it to me. How on earth are you still in business Conroy. I will always remember the Conroy name with this awful experience, and avoid it at all costs!