Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersMy initial call was told you couldn't provide a labour's only from my garage to my upstairs as I was lead to believe when I moved to HB in 2020 from West Coast SI. Having had the house total refurbished which took longer than I thought it would. Also that you were too busy to provide labor. However I rang back a few days later and couldn't fault that call or service. Needs to better staff training on products and service you provide. I was pretty distressed after my first call.
We’ve had quite a negative experience with Conroy Removals. Much of the move went okay but we were left with some seriously damaged furniture which could have been prevented if the company had followed what it preaches on its website.
The problems which affected us are the result of management practices of wrapping and packing and staff employment.
Wrapping and packing were not good enough. We had a badly scrapped coffee table, a buffet with chips all over it and a dented microwave – all the result of poor wrapping and packing.
Apart from the driver and a female staff the other workers were inexperienced – didn’t know how to use a trolley, disconnected the dishwasher and left it leaking or not strong enough, dropped an end of a wooden tallboy on a concrete path damaging it. I had to help when it was clear the staff couldn’t cope.
Other issues: there was no inventory which has made it difficult for us to know if everything has been delivered. We are now missing a couple of small things and have no idea where they could be. There was also little connection between what we were quoted to be moved and what was picked up.
Insurance - when I contacted the Christchurch operations, I was glibly told that the damages would have to be sorted through my insurance as I didn’t take out insurance with Conroy’s. Not good enough. I will not use my policy to cover mistakes which go the heart of Conroy’s being a competent removal company. None of the damage which I observed would have happened and I wouldn’t be wasting my time writing this if Conroy’s have lived up to the talk on their website.
I would like to speak with someone from management to arrange compensation to repair our damaged furniture.
The biggest item in my shipment (which wasn't larg), a large sideboard which had personal items in the drawers was never delivered. I was told it never arrived into Wellington which must have been well before the delivery date but no one notified me when it was recognised as missing.
I have talked to three different people and no one rings back to update me. I have no idea who to contact directly in order to find my piece of furniture which is a favourite piece. I am very disappointed with communication or follow-up when items go missing. How do I followup this up with some consistency.
-date of my retrieval was changed without clear communication
-single person arrived to do the removal with incorrect information about what he was picking up (he thought it was just 30 boxes when in fact it was a house full of furniture.)
-delayed arrival with no communication until I sent an email asking what was going on
-broken items, dirty items, dirt mixed into my boxes, permanent dirt stains and marks on the mattress and on white furniture items
-the delivery gentlemen also had some high quality bicycles, tools, and a bike rack they thought were part of my delivery which were not my items. (So someone else maybe unhappy?)
Although being assigned a contact for our removal we had to call the day before to determine details of when your yeam would arrive.
We were advised that at least 3 staff would undertake the shift. Two arrived but one sat in the truck for the first 3 hours. The other person was trying to shift heavy furniture by himself and put holes in the wall - some very significant. We had to assist in carrying some of the large items to try to reduce damage to both walls and our furniture. We ended up carrying most of the boxes down to our garage (a 3 storey house). Forunately we had already wrapped items that was meant to be par of your service as progress was very slow.
Additional staff turned up late morning and things then improved. Mr Elliot also turned up to asses the damage and undertook to have this repaired. As the day progressed more turned up and the shift was completed but it was extremely stressful. Despite clearly labelling fragile boxes we did end up with several breakages as we found that the staff took little regard to the signage in the rush to get things shifted.
Overall a very bad experience.
This is a small complaint in the grand scheme of things but I'm very annoyed that 2 full boxes of goods were completely destroyed in the shipment. My certificate of insurance states "full cover" but am now advised that it is restricted cover and I won't be reimbursed for your negilegent handling. I was never advised of this prior to leaving Melbourne. The whole process was very poor in regards to communication and now Conroy says it's not their problem. Very disappointed.
Communication terrible, Elizabeth Ivan terrible excuse after excuse
Left disappointed with this service. Initial communication where staff gave the impression they didn't want/ need our job. The person who ended up organizing the move was not even aware we were on their list. Deeply disappointed that minimal care was given to the stacking/ packing of truck to ensure goods were safely placed. Also the lack of wrapping of items led to damage of goods. Hugely disappointed that no responsibility on conroys part for this is acknowledged, and that the purchase of insurance covers packers inability to do a job efficiently/ properly. For some unknown reason the truck turned up for delivery with the padlock undone. Finally more disappointment to hear that staff do not enjoy their job... which obviously reflected in the way they perform or not perform.
The ratings I gave above does not reflect on the staff I dealt with organising my move. They were excellent. But when my belongings were picked up to be transported (I was not present) I very personal piece of antique furniture was broken. Not their fault but the piece that broken off was lost. It wasn't packed into a box or a box of belongings, it was not secured. Every time I think or look at the piece of furniture I see red and feel loss
I didn't received very good communication as to where my furniture was at all. I had to be the one to be chasing up for all updates and turns out my furniture arrived a week earlier into the city than I was initially told about. Luckily I called to get a better update. However it was disappointing that I didn't receive a call/notification when it arrived in my city.
I didnt receive any communication when the movers were arriving. I had to email for this information as I was advised I would receive a notification 1-2 days beforehand but this wasn't the case. I was running an errand and I received a call that the movers had arrived. But my email was still empty of a reply from my initial question asking when they were going to arrive. By the time I got a response (while uplift was already in progress) the reply advise they will be there for uplift 2 hours after they arrived (movers arrived 9am and my reply advised 11am-1pm).
A similar situation happened for the drop off. Once I chased up for updates on the Friday I finally organized a date for Tuesday and said most likely will be PM appointment but they will call me 1st thing on Tuesday to get a better idea. This did not happen. I had to chase up with 3 calls and an email (all calls went to voicemail) I finally got a call around 11am advising between 3pm-4pm they will be there. However, I got a call advising they were there already at 2 and waiting so I had to rush home, if they were running early why not advise me when they are on their way not when they are already there!!
My final and most unsatisfying and extremely upsetting and disappointing part is majority of my furniture was damaged and have made a claim to receive compensation. It's highly disrespectful that as many of my personal belongings were damaged when 1. I pay good hard earned money of mine to buy nice things for myself and 2. I pay good money for you to move and be advised they will be safe and protected and then most of it comes back damaged!!
The only good part was the movers at my uplift. They were very nice and respectful of my belongings and lovely to have in my home.
The rest of my experience I have left upset and disappointed.
We are very disappointed in the service we received from the Napier branch. During the quotation process we were very specific about what items needed particular care and at no point in the packing procedure did those items receive that care, in fact several are now damaged (including wooden side tables, a rimu chest of drawers and rimu headboards). The team arrived over an hour late and with a vehicle incapable of making it up our driveway (again, we had a physical quotation, this should have been noted), resulting in our driveway being dug up and left in a mess. The team's attention was also brought to an upstairs wardrobe which could have been dismantled but they assured us they could manage and then it started to come apart whilst being handled incorrectly down the stairs (incorrect weight distribution probably) and consequently is completely damaged and will require specialist repair. Mattresses - we asked for mattress covers to be supplied and they were not. We then had to wait while other staff from across Hawkes Bay brought the bags and even then, the wrong sizes were brought. The team also frequently changed throughout the day meaning we had to repeat our instructions several times. I also didn't appreciate the smoking and vaping around our household items either.