Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI was referred Conroy's removal by one of my colleagues that had recently moved from Wellington to Auckland. She had provided rave reviews and as such I gave Conroys a shot.
In terms of moving, the experience was okay at best. The movers I had were good lads but they were late to the argeed time (which was not reflected on the invocie) and they also dropped my fridge which meant that I have one side of a scratched new fridge.
what really makes this a terrible experience is that they charge you incorrectly and apprently there is no way to get a refund. I got billed for an move that was 2 hours and 40 minutes including travel. This was incorrect as the move to my house + travel was at best two hours, because I only asked for the majority of my items to be placed in the garage. Please refund me the extra 40 mins of labour that I have been charged.
We settled on both properties on the same day. I tried to explain we had difficult access when booking and I specifically called the UK prior to make sure we were sufficiently resourced for the move. We were originally told when we booked the movers would turn up at 8am. The day before it was moved to 1030am, with assurances from office staff that they would be able to move quickly, but on the actual day they didn't arrive until nearly 1130, and it was one experienced mover and two inexperienced guys. We had to call in all of our friends to help and even so were threatened with legal action because we weren't out when the new owners arrived. The movers were friendly but they were let down by the booking team. It was incredibly stressful and we would not recommend conroys for this reason.
The crew in Auckland forgot to add my pickup into the run sheet so it was 5 hours later than it should've been. And the pick up only occurred because I called and double checked after having been emailed the time it would happen came and went. Trying to get in contact with anyone was an absolute ball ache and we kept getting our call diverted to another person who wouldn't answer or who had voicemail on and there was no clear specific person designated to problem solve. This meant I missed 2 appointments waiting and added a bit of stress to an already stressful time.
Then once I was in Christchurch, the guys turned up and delivered my furniture except were missing my mattress. I tried to phone but again no one would answer so left an enquiry message which was answered and they finally found it in Auckland still. I am still awaiting for this to be delivered.
Your company has one job and it seems you can't get any aspect of that right. I wont be recommending Conroy's Removals to anyone and certainly wont be using your appalling services again.
We are very disappointed in the service we received from the Napier branch. During the quotation process we were very specific about what items needed particular care and at no point in the packing procedure did those items receive that care, in fact several are now damaged (including wooden side tables, a rimu chest of drawers and rimu headboards). The team arrived over an hour late and with a vehicle incapable of making it up our driveway (again, we had a physical quotation, this should have been noted), resulting in our driveway being dug up and left in a mess. The team's attention was also brought to an upstairs wardrobe which could have been dismantled but they assured us they could manage and then it started to come apart whilst being handled incorrectly down the stairs (incorrect weight distribution probably) and consequently is completely damaged and will require specialist repair. Mattresses - we asked for mattress covers to be supplied and they were not. We then had to wait while other staff from across Hawkes Bay brought the bags and even then, the wrong sizes were brought. The team also frequently changed throughout the day meaning we had to repeat our instructions several times. I also didn't appreciate the smoking and vaping around our household items either.
My initial call was told you couldn't provide a labour's only from my garage to my upstairs as I was lead to believe when I moved to HB in 2020 from West Coast SI. Having had the house total refurbished which took longer than I thought it would. Also that you were too busy to provide labor. However I rang back a few days later and couldn't fault that call or service. Needs to better staff training on products and service you provide. I was pretty distressed after my first call.
We’ve had quite a negative experience with Conroy Removals. Much of the move went okay but we were left with some seriously damaged furniture which could have been prevented if the company had followed what it preaches on its website.
The problems which affected us are the result of management practices of wrapping and packing and staff employment.
Wrapping and packing were not good enough. We had a badly scrapped coffee table, a buffet with chips all over it and a dented microwave – all the result of poor wrapping and packing.
Apart from the driver and a female staff the other workers were inexperienced – didn’t know how to use a trolley, disconnected the dishwasher and left it leaking or not strong enough, dropped an end of a wooden tallboy on a concrete path damaging it. I had to help when it was clear the staff couldn’t cope.
Other issues: there was no inventory which has made it difficult for us to know if everything has been delivered. We are now missing a couple of small things and have no idea where they could be. There was also little connection between what we were quoted to be moved and what was picked up.
Insurance - when I contacted the Christchurch operations, I was glibly told that the damages would have to be sorted through my insurance as I didn’t take out insurance with Conroy’s. Not good enough. I will not use my policy to cover mistakes which go the heart of Conroy’s being a competent removal company. None of the damage which I observed would have happened and I wouldn’t be wasting my time writing this if Conroy’s have lived up to the talk on their website.
I would like to speak with someone from management to arrange compensation to repair our damaged furniture.
The biggest item in my shipment (which wasn't larg), a large sideboard which had personal items in the drawers was never delivered. I was told it never arrived into Wellington which must have been well before the delivery date but no one notified me when it was recognised as missing.
I have talked to three different people and no one rings back to update me. I have no idea who to contact directly in order to find my piece of furniture which is a favourite piece. I am very disappointed with communication or follow-up when items go missing. How do I followup this up with some consistency.
-date of my retrieval was changed without clear communication
-single person arrived to do the removal with incorrect information about what he was picking up (he thought it was just 30 boxes when in fact it was a house full of furniture.)
-delayed arrival with no communication until I sent an email asking what was going on
-broken items, dirty items, dirt mixed into my boxes, permanent dirt stains and marks on the mattress and on white furniture items
-the delivery gentlemen also had some high quality bicycles, tools, and a bike rack they thought were part of my delivery which were not my items. (So someone else maybe unhappy?)
Although being assigned a contact for our removal we had to call the day before to determine details of when your yeam would arrive.
We were advised that at least 3 staff would undertake the shift. Two arrived but one sat in the truck for the first 3 hours. The other person was trying to shift heavy furniture by himself and put holes in the wall - some very significant. We had to assist in carrying some of the large items to try to reduce damage to both walls and our furniture. We ended up carrying most of the boxes down to our garage (a 3 storey house). Forunately we had already wrapped items that was meant to be par of your service as progress was very slow.
Additional staff turned up late morning and things then improved. Mr Elliot also turned up to asses the damage and undertook to have this repaired. As the day progressed more turned up and the shift was completed but it was extremely stressful. Despite clearly labelling fragile boxes we did end up with several breakages as we found that the staff took little regard to the signage in the rush to get things shifted.
Overall a very bad experience.
This is a small complaint in the grand scheme of things but I'm very annoyed that 2 full boxes of goods were completely destroyed in the shipment. My certificate of insurance states "full cover" but am now advised that it is restricted cover and I won't be reimbursed for your negilegent handling. I was never advised of this prior to leaving Melbourne. The whole process was very poor in regards to communication and now Conroy says it's not their problem. Very disappointed.
Communication terrible, Elizabeth Ivan terrible excuse after excuse
Whilst the packers were excellent, the loading of our property was simply appalling. When the truck was opened at our new house, nearly the entire contents of the truck fell onto the unpackers. It was extremely dangerous. Furthermore, our furniture and bigger items had been packed without wrap or blankets so virtually everything was scraped, chipped or scuffed. (Loads of photos taken) The unpackers weren't informed that they needed to re-assemble the furniture, even though we paid for this service. Then on top of all that, a third of our items failed to arrive, over a week after being sent from our old home...we still don't know when that truck will arrive. We are disgusted with the service quite frankly.