Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersUpon pick up there were items on the pick up list that were missed. Upon delivery, my exercycyle was broken, my cold water washing machine pipe that was packed in the washing machine was missing and my fridge was scratched in various areas.
My exercycle arrived broken upon arrival in Auckland. A tube from my washing machine which was packed into the washing machine went missing. A ladder was missed upon pick up.
Terrible service. Delivery 9 days late, damaged items, lost a box of my things and 8 weeks later have heard nothing further from them. Poor communication, incredibly unhelpful. Do not waste your money on conroy. Use a different moving company.
I Have been dealing with Branch Manager Derek , our washing M was dropped however it was replaced at no cost to us ...when it was delivered the two young boys struggled to get it inside and the same person who moved us was there , he was pleasent but still seem to be a little lost. Also the fee was reduced
I have used Conroys over 5 times and this was the worse ever. other items of furniture were damaged including the side of the house that was chipped ( New Location ) with BBQ tableand marks left on the walls....Lounge chair was push through a door and stiching damaged my wife has tried to mend it but no luck this is only 16 mth old also bottom of the couch was scrapped along fence at ruby drive and has left a wear mark at the bottom that will turn into a rip in no time.
I didnt mention this to derek but after the effort and the need to again assist staff yesterday I had to mention this...just a shame
Won't accept damage to my tv and missing sound bar and no empathy towards our concern. Rude and dismissive.
Our initial contact was good but poor contact thereafter. Excellent packing by sister company but poor removal uplift - late arrival and slow packing resulted in a return the following day to finish up the work. We are still waiting for a comprehensive inventory list. Storage and delivery still to happen.
Whilst the packers were excellent, the loading of our property was simply appalling. When the truck was opened at our new house, nearly the entire contents of the truck fell onto the unpackers. It was extremely dangerous. Furthermore, our furniture and bigger items had been packed without wrap or blankets so virtually everything was scraped, chipped or scuffed. (Loads of photos taken) The unpackers weren't informed that they needed to re-assemble the furniture, even though we paid for this service. Then on top of all that, a third of our items failed to arrive, over a week after being sent from our old home...we still don't know when that truck will arrive. We are disgusted with the service quite frankly.
I was referred Conroy's removal by one of my colleagues that had recently moved from Wellington to Auckland. She had provided rave reviews and as such I gave Conroys a shot.
In terms of moving, the experience was okay at best. The movers I had were good lads but they were late to the argeed time (which was not reflected on the invocie) and they also dropped my fridge which meant that I have one side of a scratched new fridge.
what really makes this a terrible experience is that they charge you incorrectly and apprently there is no way to get a refund. I got billed for an move that was 2 hours and 40 minutes including travel. This was incorrect as the move to my house + travel was at best two hours, because I only asked for the majority of my items to be placed in the garage. Please refund me the extra 40 mins of labour that I have been charged.
We settled on both properties on the same day. I tried to explain we had difficult access when booking and I specifically called the UK prior to make sure we were sufficiently resourced for the move. We were originally told when we booked the movers would turn up at 8am. The day before it was moved to 1030am, with assurances from office staff that they would be able to move quickly, but on the actual day they didn't arrive until nearly 1130, and it was one experienced mover and two inexperienced guys. We had to call in all of our friends to help and even so were threatened with legal action because we weren't out when the new owners arrived. The movers were friendly but they were let down by the booking team. It was incredibly stressful and we would not recommend conroys for this reason.
The crew in Auckland forgot to add my pickup into the run sheet so it was 5 hours later than it should've been. And the pick up only occurred because I called and double checked after having been emailed the time it would happen came and went. Trying to get in contact with anyone was an absolute ball ache and we kept getting our call diverted to another person who wouldn't answer or who had voicemail on and there was no clear specific person designated to problem solve. This meant I missed 2 appointments waiting and added a bit of stress to an already stressful time.
Then once I was in Christchurch, the guys turned up and delivered my furniture except were missing my mattress. I tried to phone but again no one would answer so left an enquiry message which was answered and they finally found it in Auckland still. I am still awaiting for this to be delivered.
Your company has one job and it seems you can't get any aspect of that right. I wont be recommending Conroy's Removals to anyone and certainly wont be using your appalling services again.
Sadly an appalling experience - large move over 3 days - only one constant person; packing was shocking with clothes sort of folded into boxes, with other packed items; many items left behind ; delivery many boxes upside down; no response to phone calls after items noted missing; call was early evening Friday after truck left apparantly having packed and delivered everything - rang three different contacts whom I had dealt with previously; no response from anyone until 10.30am following Monday; many items left at old house until Wednesday 13th: items noted missing; apologies but little else; spoke with GM on Monday 11 - have called again Wednesday 20 April, still awaiting response - more items noted missing - sugggest broken as glassware - vases etc. A very expensive move that was shockingly bad. I would never recommend Conroys.