Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others1 Star
1 Star
Items were missing in the original delivery (having been packed and picked up by the removal company a number of years ago) and still a major artwork is missing in a large wooden crate! Items were damaged or broken in transit (or when moved in storage) and nearly all the fabric/furnishing items were moth eaten or covered in moths, so I will be talking up these matters with our legal representatives.
Comunications was good in beginning and during the process with Susan, but turned bad on delivery when I saw all my stuff jammed into the delivery containers with every cabinet standing on its side as it was pushed in with the trolley and left and not turned up right as was done and left in the same manner on delivery.The delivery process was extremely rushed with three guys off-loading and shouting numbers and giving me the list so there was no way the numers could be checked and proper placement of items could be shown as I was just crossing off numbers. I had to redo all the checking and restack everything in a neat manner, heavy boxes were stacked on fragile boxes, keep this side up were placed upside down or on their side, the list can go on. I was told that the shipment was not very well packed and stuff moved but would have thought that if that was the case then I should be notified so I can come and see and take it up with the company in SA. On enquiry they said that they have had no such report from Conroy. I hane already uncovered a great deal of damage on the stuff I have opened.
Everything went very well, but I would love to get a feedback on when the container will be full an send of to Europe. An estimated time of arrival would be very helpful.
i cannot say anything about the delivery yet since it hasn't even left NZ!
Household items left Omokoroa in a container and arrived in a normal removal truck to the Havelock North destination. The condition of our goods reflected the double handling ( NOT AT ALL SATISFIED WITH THE STATE OF MY GOODS ) Boxes were crushed and boxes marked this way up were upside down.Our very EXPENSIVE AND UNREPLACEABLE headboard has the finnish on the top left corner worn through to bear wood due to being removed from the container the goods were in and transfered to a normal removal truck .
NOT HAPPY
My complaint is I had a perfectly good working fridge when it left Whangamata but when it was connected in Silverdale it blew all the points so had to be replaced. The Insurance company refuse to refund me for the fridge I had to go out and buy at once. A qualified electrician stated though it was 15 years old it would still have had at least another 15 years in it.. But all I'm offered is $200 odd!!! For a $3000 fridge!! You need to change your insurance company....
Movers left a big stain in the common hallway from there dirty boots. Didn't seem to want to assist at all with unpacking.
I have moved several times and this has been the most disappointing move to date. My furniture had been dismantled in Australia and the team refused to reasemble in nz (other than the bed), despite my contract stating otherwise. the team did not have the tools to put back together my piano.
Moving is one of the most stressful aspects of life. This was made even more stressful due to the poor service.
Poorly packed leading to damage goods
Missing boxes and tapestry
I still have not received my furniture! Nor have I had a call to say when it's arriving. It has taken far too long for the price I paid
I was told that I could have some items to be accessed early and I could pick up these from the office once our container would arrive. I followed their instructions as I was told. Instead Conroy asked me to pay hundreds to get these items from the container. When I forwarded the email chain with the proof, I am now being completely ignored. For my several email requests for the answer, there is complete silence.
Very disappointed in Conroy service. Will definitely never use them again. The lady that packed our stuff cut our mattress with a stanley knife, and over time it will deteriorated. We just very upset because its a brand new mattress, and the claim department want us to send and email from the upholstry people and they don't want to send a email they say they dont fix mattresses in Australia, and the claim department only will gives us $250 what a shocking experience how we meant to buy a mattress for that price what a joke. will never use this company again