Customer Reviews

The whole removal experience was excellent right from the quote from Scott,  to the efficient packing team and the delivery guys, who worked tirelessly. I can recommend your company highly. 

I was particularly impressed with your Christchurch packers Scott and Steve, who were outstandingly helpful, friendly and thorough. So too was Robin the driver, who went above and beyond to ensure certain items that had to be left from his full transporter on what was a somewhat complicated move of a lot of furniture, plants etc to 4 locations was satisfactorily achieved. Given the size of this job, I think it would have helped to have had more people involved at the start of the packing to reduce the 3.5 days it took to achieve, with the staff having to work very long hours to make up the obvious shortful in manpower. Robin and latterly Duncan of your Nelson branch were both helpful and proactive in ensuring items that could not be fitted on the original transport were subsequently delivered, with Cliff and Jamie of your Nelson office also very helpful and efficient. While Derek Purver was our intial contact, I would have expected him also to be in touch during and after the job was completed to provide ongoing customer liaison for what was a major move. As it was, Operations manager Mark had to be 'encouraged' to make additional arrangements for the uplift of extra items that could not fit on the main transporter. While alll in all it was a good move, I suggest some of Conroy's internal communication and adminstration procedures need to be looked at to ensure the excellent men on the frontline receive the full support their outstanding efforts certainly deserve. Julia Burbury.