Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGood communication and seamless process from the office.
Furniture arrived all in perfect condition and packers were helpful in discarding packaging.
Delivery was 1 hour later than advised, and truck struggled to turn around as it was too big.
Sophie Richards was an absolute star! nothing was a bother, super friendly and helpful and easy to deal with. Replied promptly to all our questions and went over and above in helping us out with customs issues on returning to NZ - please give her employee of the year!!! Thank you so much - Kylie and Richard xx
My only slight issue was with the packers who came to our property in Chch in Aug18. Not with the quality of the job they did but with their general demenour. They felt the need to pass comment on everything they packed (eg "look at this...who the hell would want this crap"). I sat in the next room and listened to them criticise and comment on everything thing as they packed it. Perhaps a gentle reminder that they are paid to do a job and not to offer their comments when the person paying them is in the next room. Other than that, brilliant job all round. Price, service and packing quality all great.
From the first communication we wedre fully informed of the options available and process on selection. Follow up calls ensured there was no confusion about where or when. Checked and double checked. The removal boys arrived right on time and wasted no time loading our chatels with respect and care. We have chosen to leave our chatels in storage with Conroy until we are ready to have them delivered to a new address.
From the first communication with Conroys we were fully informed and briefed on the options and process involved in the move. We were contacted several times prior to removal day ensuring that the location and timing were all on track. The rtemoval boys arrived right on time and immediately got on with the job. Our chatels were treated with respect and care as they were loaded. We've moved many times over the years and Conroy is our removal company of choice. They have never let us down.
On time, careful packing and unpacking, friendly and yet professional. Good advice about packing. We really appreciated the Cantebury team installing our washing machine hoses. Lastly, the men were pleasant, and also tidied everything on leaving. E have used Conroy services hee times now for our shifting.
After an initial miscommunication about pick up was resolved (my fault), the whole exercise went off like clockwork.
The driver and his assistant were especially efficient, pleasant and helpful.
I have requested my parcel to be delivered on 17/12 since I m out of Auckland. The request has been acknowledged. However, the parcel was delivered much earlier which I was not informed. The mover also did not help to unpack the parcel. More effective communication is much appreciated.
I can't thank the team enough. It was a very stressful time for me and everyone made it much easier than it could have been
Every thing from Doug Eliott in Tauranga coming to assess our furniture in storage and arranging a shipping date to suit us; to Kirsty in Napier organising the freight truck and advising us of date of arrival to us in Reefton.....Couldn't be faulted.
Everything arrived in perfect condition and was offloaded with great care.
Thank you sincerely, we will certainly use you for our next move.
Leo and Diane Whittle.
Napier branch was exceptionally helpful and professional. We were so grateful for the man that helped us pack and made it easier for us. But, when we received our household items our upright piano was badly damaged and not taken care of. We are very gutted that our upright piano was laying down on the floor of the truck. So, we just ask to take more responsibility and care when delivering people's posessions.
Great service for pick up in Christchurch. But delivery shocking in Auckland. The driver did nothing, left the poor off-sider to do all the lugging, while he sat on the back of the trucking smoking. I had to ask him to help at one point because there was no way one person could manouver the tall boy and tv cabinet into and out of the lift. I am a small lady, 60, and was not going to help in that way. Also it seems they have not been advised that the delivery involved several metres walk from the truck to the front door and into a lift and out and into the apartment. I happily paid extra for this as I know that does involve more effort. They said had they known they would have been allocated an extra person. The driver thrust the clipboard at me to sign off numbered items he was removing from the truck. I couldnt do this as I was sorting the slightly earlier delivery and set up of my new bed. I am annoyed the driver treated his colleague this way. That needs addressing. He was plain lazy. I have used Conroys before and would again, because it was just one staff member's attitude making that difference.
My experience with all those I had dealings with at Conroy Removals was a pleasure and everything went well. The guys who did all the hard work were great guys and took good care of my furniture, whiteware and all the others things. I will always recommend Conroy Removals to anyone I know who is moving house. Rose Boulton.
The customer services guy was excellent.
The 2 chaps that came around did a great job of packing and unpacking. They were there for only a hour and a half in total (both locations).
just noting a little bit of damage to a couple of items, but will state not to the point of claiming via my personal insurance. In fact will probably be able to fix the damage myself over time.