Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery helpful.
Fantastic service from the very first email and at every contact point throughout - very impressed with Conroys service
I am still awaiting collection of boxes after delivery men informed me they would return to collect. I have called and text messaged without response.
I will use your services again but may shop around for prices to get comparative quotes. I remember shipping ( for servicing) my large cricket bowling machine to ChCh and back to HB. Was $60 each way. Was bigger and weighed more. Though I would admit, it was 4 years ago but diesel hasn't gone up that much.
This review is in contrast to the experience we had when our gear was picked up. The guys were on time and were very professional and helpful/
They got everything into the house and into the right spots and asked questions about where things should go.
They managed to get our new fridge into place with minimal hassle (though the fridge was damaged from the pick up).
We were extremely dissapointed with our first delivery experience with Conroy. The initial call said that the truck would be arriving at 10am on Friday. At 10.30am we called the depot and asked when the truck would be coming, they said very shortly. At 11.30am no truck had arrived and i called back and was told that they truck was just leaving the Wellington depot and would be there soon. The truck arrived just after 12pm. My wife and I both took the day off work so we could meet the truck and arrange things - if someone had given us a heads up or at the very least had called us to say they were going to be late it would have been nice...instead of us having to call twice.
Upon arrival i'd have to say your guys were very unprofessional. They were banging stuff against the walls and yelling and laughing (we weren't too phased about that) and they nearly dropped our brand new fridge from the back of the truck (Our fridge was subsequently damaged - i understand that this issue was raised with management when the next guys dropped off our stuff). If it wasn't for the great job that the guys did when dropping the gear off we would have been left with a very dissapointing experience.
Conroys were excellent at quote and arrangement time. the men who came to pick up the boxes and furniture couldnt have been better.
The only way that this was let down a bit was the time frame for delivery. It was not said to my daughter Yvonne or I that the delivery would take longer than the Monday the following week. We were told it would be in Auckland the Friday and delivered that day or the Monday. It wasnt until Yvonne rang the Auckland office that we heard it could be up to a week from pick up.
The delivery also went well except one of the men was seriously too old for the job. He was so tired with the manual labour that in putting the boxes down it was almost dropped down or heaved down as it was so hard on him - I felt sorry for him. I dont want people to loose a job but it was impacting on the carefulness that every other person had with the furniture and boxes.
Thanks Conroys for a very good move overall and so thrilled they brought my pot 3 plants too. thank you
The removal staff, both at the W ellington property and at the storage facility in Dunedin, were great. They were respectful, friendly and helpful and appeared take care wrapping and moving items/boxes.
Email communication was fine with the exception of when Joanne was on leave. At this time it was difficult to identify who to contact in her abscence.
My husband and I were totally happy with the way our house move was managed. This included the booking service, repsonse from the appropriate people, office staff, a well quoted and itemised list of how the quote was worked out, a follow up phone call prior to moving and the moving staff were excellent, very careful and went out of the way to provide a exacting move. Communication along the way was excellent. Well done and thank you
Initially looked good, packing was not as expected one of our panels was cracked on shipping to wellington, some miss-communication on our side caused our wellington staff not to meet movers at arranged time. wellington conroys staff basically dumped shipment on footparth outside office and left. Damage to 2 of our cabinets and 1 panel i still need to claim from insurance i purchased hopefully will go well. trying to arrange a small shipment return to auckland contacted conroy's have not heard back . initial calls and emails re return shipment were 8 days ago.