Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersNo hassle, all done well and as and when planned, thanks :)
Excellence service
We arranged to have some furniture picked up on a particular date and when I contacted them to see what time they would arrive I was told that they would try to get there that day. The woman in the office, Sarah, did try her best but basically operations did not have us booked in. They picked up the furniture the following day which meant we needed to stay an extra day in Christchurch in order to open the house. A week later we were contacted by a truck driver who asked about access to our property. We live rurally and have a gravel drive which is wide enough for big trucks (we built the property and had trusses, bricks, framing etc delivered without issue). The driver then said he had an 18 wheel articulated truck! Of course that was not going to work. The driver was also expecting assistance to offload the furniture as he was on his own. This guy was also pleasant and did what he could to get delivery organised but in the end our furniture went back to Chch after visiting Invercargill and Queenstown. The furniture was finally delivered and both the driver and his offsider were also good to deal with. I am not unhappy with the folks we had contact with, rather the overall operational approach which could do with some improvement.
The removal team was very slow, took a lunch and an extended bathroom break after arriving later than scheduled. They started the day by complaining from working till 9pm the previous day. I think they were fatigued and that's why their pace was no as it should have been.
I have used Conroy's in the past and was expecting better and faster service.
After we had 2 of your 3 people removed from our removal arrangements, we got an unconfused move done on 5 October 2020 from our house to 3 destinations- Napier where some was to go to the auction house, and some to an antique delaer in Wellington, and the balance to us here in Sydney. We got your questionnaire on 14 October asking 'How did we do?' well, where are the goods? did you deliver to the auction house? if so on what date? Did you forward the goods to the antique dealer? if so, when? When do our goods get here in Sydney? We have had no feedback on any of these things since 5 October! A month. How have you done so far? Not very well at all. We need to move furniture out of our apartment in Sydney and getting an arrival date is vital. We look forward to hearing from you. We will then answer the questionaire you sent fully. Regards,
Michael Rhodes.
Staff were very efficient and friendly
Brilliant team of men packing, transporting and unpacking at our new address. Cheerful obliging and kept us informed throughout the day as the projected finish time etc.
Nothing broken or damaged in transit.
Thank you Conroy Removal Perth and New Zealand .
Fast efficient and excellent communication,I am super happy and greatful for your services .Huge thank you to all involved in moving me from Perth to New Zealand.
Will definitely recommend using Conroy's.
Was all smooth sailing, thanks so much
cindy