Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
frendly, efficient, careful service all with smiles
thanks guys
Great customer service from quote to storage, on time, friendly staff, reasonable prices. Great communication
Everyone I dealt with during the process of collecting, storing and return of our clubroom contents was professional, helpful and friendly. The Conroy's team went out of their way to accommodate my requests concerning payments - as an NPO we don't have credit cards - and went to the trouble of invoicing me each month which is not part of your normal process. Packing and wrapping was done thoroughly and to my knowledge all goods have been returned in excellent condition.
Always use Conroy...Lynn is amazing with all her updates and keeping us in the loop at all times
Only issue was I wasn't notified the day prior as to what time my furniture was delivered but luckily could get around there quickly when I rang to find out and they had already arrived (just)
I requested and got a quote from Conroy for the removal of furniture from a lock up and from a rental property to move back to our renovated home. I accepted the quote and received an email confirming the quote acceptance. I rang Conroy the day before we were due to move and was told by the lady on the phone that my account was still 'pending' as I had not accepted the quote and there were no trucks booked to do my removal.
I received an email shortly after my telephone call confirming removal from the 2 sites. I also received a telephone call confirming a truck would be at the lock up at 12.30pm and shortly after the 2nd truck would be at the rental house location. The first truck showed up on time at the lock up - an articulated lorry which could have done both locations quite easily but one of the moving guys who was working on his day off was in a hurry to finish the job as he was meant to be going to Rotorua for the marathon. Meanwhile I was at the rental property waiting for the second truck. I received 2 phone calls assuring me the truck was on the way but I could not get an estimate on when it would arrive. It did not arrive until after 5.30pm as the crew had to come all the way from Karaka. I cannot fault the workers. They were great and did a fantastic job. The administration of the job was totally unacceptable and made a stressful time even more so. I recommend when these things do happen give the customer a realistic idea of how the move will be. If I was told that yes we have got trucks to do the job but they won't be with you until very late in the day I would be more happy than being kept blind about when they might show up. For this reason I would not use Conroy Removals again.
Once again thank you to all involved. Very knowledgeable, accommodating, helpful, approachable. Excellent service on both moves.
Hi guys and gals
Great service. Only mishap was the miscommunication about Customs clearance costs which were already covered in the overall costs via the main Shipping Company - Moovaz. Other than that, great service!