Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service, friendly workers came and wrapped all my belongings and packed it all up, on arrival more friendly workers unloaded the truck and ensured everything was ticked off the list.
Conroy rang and offered to pick up all the unwrapping rubbish once we moved in which was a great help as there was a lot of waste materials to get rid of.
Your 3 men- Cameron, Kaiser and T were extremely hardworking, helpful and strong!. It was a pleasure to have them involved in our move. I would ask for them again.
Jo's involvement in organising the move also warrants mention. She responded to my queries very quickly and clearly.
Excellent service both in Australia and delivery in New Zealand
The price is reasonable, and I have no problem with the servbice. The only delays and area for improvement is in the sales and comminication. There were long silences, with several times the shipment was delayed (I know about the Suez Canal incident - but 3 changed sailings in one week!)
Great team unpacked me in Napier
And the team packing up the house in Matamata were great but I didn't think it was good practice to twist the front wheel of my ebike to load into the truck - I thought you guys stopped doing that a long time ago.
The guys were great friendly, funny and polite well presented and did the company proud. Not much more that I can say really.
Our shipment was delayed, but the communication after it arrived in NZ was poor. I initiated all of the emails and conversations and the process of MPI wasn't explained to me at all. Conroy has to remember that while you guys deal with this all the time, I don't know the processes.
When we moved to Singapore the process was friendly, easy and quick. Moving to NZ has been slow and frustrating.
The guys who moved our things in were friendly, but tracked dirt through our home. We still have a huge pile of cardboard to be removed.
A few glitches in communcation along the way. The price was reasonable but there were a couple of issues on the day & prior. When Daniel came to view the move & see what we had to take, the quadbike was mentioned. In the initial quote the quadbike wasn't on there. I sent a 2nd email asking if the quadbike was included & adding another washing machine to the load. The quote was revised & paid for on this email with me assuming the quadbike had been included. although there was still no mention of the quadbike. I assumed that the increased price included the washing machine & the bike. When the guys (who were very accomodating & professional) arrived to begin the move they knew nothing of the quadbike. They worked to remedy that which they did. I had to leave as they were nearly finished packing to go to the lawyers to sign documents associated with the move. When I got home they had left but there was a freezer of meat left behind. I had to call & get someone back to come back & retrieve the freezer which they did. That was good but it would have saved alot of stress if they could have called me to find out where the freezer was as they couldn't find it upon looking while I was out.
There was also a miscommunication re the ETA of the truck/s in Ahipara. We discovered on the day of my house being loaded that the movers were going/wanting to be in Ahipara the next morning. From a phone call the day prior to moving, it was said that they would be arriving in Ahipara later on FRiday the 21st May. We worked around that & made sure we got up to Ahipara before the truck.
On the whole the guys on the ground at both ends were AWESOME! Snowy was great as was his team. The same goes for the AKL based Conroys employees. Nothing was too much trouble for any of them.
As a constructive criticism - Brooke could have been more responsive with her replies & also the queries about the quadbike. Maryanne though was onto it from the outset & was prompt, polite & got everything sorted. I don't know if the miscommunication re the quad was with Daniel or Brooke but regardless they needed to be more forthcoming & clear with their responses.
Please thank the guys on the ground at both ends for us - nothing was too much trouble for any of them & they worked hard to reduce the stress caused by the glitches & did that successfully. They were great!!
All staff were very curteous and professional. We only had three small breakages. Two fixable and the third not so.
My dinnerset was in pieces my desk did not return to its former state and there are many things to unpack yet, however the guys did a brilliant job were respectful and did what was asked of them with a lot of stuff to shift.
Thanks to all involved from the quote, organisation and abiltiy to be flexible with times and delivery we appreciate your professionalism and sheer hard work. The guys who performed the move were dedicated to the job and as the faces for the business a great bunch.