Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAn excellent overall experience at a competitive price. Some minor damage / scuffs to a few bits of furniture which was a little annoying but nothing major. Friendly staff who were really helpful. After unpacking, collection of boxes was quick and they took all the wrapping waste as well. Would recommend to others.
This really was the " A " team for our latest move. We have always used Conroys for local, intercity and interisland moves.
I would have to say they have always been good but they are getting better and better.
Derek is a pleasure to deal with always available and turns up on time to quote The office calling before the move to see if there is anything we need help with was appreciated and the actual movers were hard working, cheerful and very careful with our furniture.
We are most grateful to have your services.
Excellent service! Particularly pleased with the constant updates we received so we knew when to expect our shipment. The drivers who delivered were so fast and efficient. A great experience for us! Thankyou
The guys were excellent. Very professional and efficient. Loved their senses of humour.
When I unpacked some of the furniture the packer had put sticky tape straight onto the furniture. As I tried carefully removing the sticky tape it left very big marks.
Communication from Australia to new Zealand was fantastic.
Fast and professional, could not believe how quick and easy the moving process was with Conroys.
Friendly efficient team, right from the very first prompt response.
I would recommend, however, I would highlight the improvement areas needed as below.
I was not updated as regularly as I would liked to have been. My container was delivered to Conroy on a Monday and I was only informed of a possible delivery time (after calling and emailing Conroy multiple times) on that Friday. As a customer, I would like to be notified immediately of my container being offloaded with Conroy and would not want to feel the need to follow up. We had been without our items for 6 months and would thus like to know the status of the container regularly once it reaches NZ shores.
When I asked for a delivery date, I was told to call the operations team. As a customer, I would expect Conroy to follow up for me as this is what I have paid for. I should not need to follow up within the Conroy team where this could and should be done internally.
Once the boxes were unloaded at our property, we had to ask the team to unpack our items from crates even though we had paid for installation/set-up of non-complex furniture items - they did not seem to have the time to properly uncrate and assemble items. However, the team unloading our items were helpful and friendly.