Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHi there, just a couple of things for you to consider
We aranged for a 1000am collection from my home via your ops centre the day prior. However, the truck arrived at 0900, and asked where I was ? A missconnect there. Understandable, but nevertheless, i then had to travel to the home to open up for the uplift as I was across town.
The uplift went well, everything was in the garage , all boxed by me, and easliy loaded onto the truck by the guys. Only 7 items upstairs to bring down.
all done in just over two hours.
I had aksed for the drop off to be an afternoon delivery, as the property was unable to settle until 2.00pm. However, the truck arrived at 11.00am so I hastily arranged with the vendor for the contents to be put into the garage. This meant that I had to then move everything myself into the home. The unpack took less than 2 hours as there was little to do other than store everything in the garage. I understood that I was paying for the service to be unloaded, and major items delivered to the rooms ( beds fridges etc ) however this wasnt the case. The guys were fine, and helpful, with little damage. The new fridge was dented in the move, and a couple of other minor dents here and there, but otherwise all fine. Some light coulured furniture squabs werent wrapped, and these were discoloured in the move.
The shift itself was fine, but i think i did pay for the drop off as per a normal drop off, but I had to undertake this myself, on my own due covid restrctions, so just wonder if you could consider the fee paid vs the bulk garage drop off.
If the delivery could have taken place in the afternoon, that would have been a great outcome, but at 10.00pm that night, i was still bringing in bedding for the evening.
Many thanks,
Neil
The team we professional and got the job done. They were able to put big items in awkward places which we appreciated alot.
Thank you
Great communication during changing circumstances with COVID alert levels. Punctual and efficient at both ends of our move.
Flexibility and value for money.
Very professional and friendly. Guys came right on time and finished the whole move within two hours. Will definitely recommend!!
We found dealing with Conroys to relocate us to be a very stress free experience. Right from the very beginning when Scott come to provide us with a quote and, the office staff keeping us updated on our move date to the actual guys undertaking the packing and unpacking, we cannot fault their professionalism and care they took of a lifetimes collection of personal effects and stuff.
We would thoroughly recommend anyone considering moving to trust in Conroys.
Dan & Jo.
Staff were professional and pleasant to deal with.
Getting a quote and arranging someone to come to the property to assess the amount of things to be moved was excellent, what let everything down was the lack of communication once I had signed the agreement and the late arrival of the truck on the day.
About a week out from moving, I had to call several times to check the timing of when the truck would arrive at the property in Wellington. I was trying to arrange meeting an agent at the new property in Palmerston North so was trying to work out what time I might arrive into Palmerston North. Eventually I got a call from the truck driver. He said that they would be at the property in Wellington around 9am.
The driver then called the morning of the move to say they were 45 mins away. About 1hr 20mins later they arrived at about 10.30am Once they had loaded everything (must say they were very careful which I appreciated as it was a difficult getting down the steep stairwell) they then advised that they had to pick up another load back at the depot to drop off in Levin on their way through to Palmerston North. It was never communicated that my load would be combined with another load - made sense when I saw the size of the truck, but it was never communicated until the day of the move it was going to be a shared load. The truck and myself left the Wellington property right on mid-day. The truck arrived at the property in Palmerston North at 4pm. They called 10 mins before they were due to arrive at the Palmerston North property.
I appreciate that it is not always easy to calculate the timing and it does depend on the truck, the loads etc and traffic. I would have appreciated to have had more communication prior to the move date and then on the day - don't over promise if you can't deliver. If you are going to be late, just say. Overall it was a good price and the removal team were very careful, but communication could have been a lot better. Thanks
Started off great. I had excellent service from MaryAnne during what was a very frustrating time with the Covid lockdown. I had very confusing emails from a lady who didn't really answer my questions but was quick to send repeated invoices with half arsed explanations on what forms needed to be filled in. As a company it would be prudent if you would simplify the forms for people who have paid in advance. The lady could use some training on handling customer queries.I did make a point of asking when I had to reschedule our move due to the level restrictions if it was possible to move it again without issues, and was reassured over the phone, that it was best to make a date ASAP so it would be easier to change later on. When I emailed to do that after the second delay with lockdown I got a frustrated call from someone, who literally growled on the phone at me, after I explained how having to push our move date even further would cost my husband his job, and that his call was causing me to be late for a Zoom meeting. His attitude was belittling and rude. Would not recommend your service to anyone. I got far better assistance from other movers in the area, who were readily available to help us, even with the level 3 delays, and didn't make any guttural grunts at us on the phone.
Poor management of staff at Level 3 restrictions most of staff were not vaccinated, failed to use manatory mask requirements during removal process. Despite careful bubble wrapping of glass cabinets all 3 suffered breakage plus other items broken (un-experienced staff handling unpacking & moving)
Thanks Conroy for another great moving experience! Even our plants survived :))