Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAbsolutely fantastic from the start
We were expecting delivery 8.30am but when I phoned about 9.30 I was advised the truck was coming up from Napier and would arrive early afternoon which it did. This was not a major problem but could have been avoided with better communication within Conroy's then to us.
The entire process was great and easy.
The Conroy staff in Napier was very good and they made teh onboarding process so easy and smooth.
The Conroy staff members that did our move in Gisborne was very friendly and excellent.
The Conroy staff members (Chris and team) that did our unloading in Tauranga are young, fit, healthy and they made the unloading task looked so easy and they were exceptionally quick.
Conroy will be my first choice in future for moves.
Our packing occurred under difficult conditions in level 3 lockdown. Can't fault the whole process from the initial quote by Nathan, the packing team and truck packers and the support from Brooke in the office. All original agreed times and dates were achieved. Everyone we had dealings with were very professional and pleasant and have made our move less stressful.
4 months later and I still don't have my stuff. Packing took hours longer than expected. Labels were not initially brought. Confusion about process.
Overall good service from the teams at Auckland and Christchurch.
Exceptional service from Christchurch management when working through Covid re-allocation of deliveries.
Improvment - packing of the container could have been alittle better as many blankets were not used.
This was a move of two halves. Overall, the experience I had with the Nelson team coming over to Blenheim to pack up my home went well. Not everything is yet unpacked, but there were only 2 small breakages of no consequence. Disappointing that there was not a complete manifest as there were insufficient labels printed out and bought over. While trying to unpack, I also do not think that the carton contents were sufficiently identified. Also disappointing that cartons are reused, and I have had to launder ALL of my linen which was packed in to cartons (no liners) which had previously been used for shed implements or tools and suchlike.
The delivery and unpacking of goods at the Timaru address was totally unsatisfactory. I guess the first sign that this was not going to go well was when one of the guys threw a ladder on to the street (Conroy's not mine - I checked)! I was told that there would normally be 3 devanners (an untruth apparently). They were not impressed that they had to walk and trolley all of the items up the driveway, and then bring them in to the house. Furniture items were unwrapped from their protective blankets and scratched as they were bought up. For some reason they did not work as a team but individually, to bring up large items. They were hell bent on dumping as many cartons as possible in to the garage downstairs. I did not have a problem with items labelled garage or shed being put there for later unpacking, noir cartons of books. Cartons of books were put on top of cartons labelled fragile. Cartons of linen were left in the garage. I was asked at one stage, (and I stupidly agreed) to back my ute down the driveway (which was very nerve wracking for me) so that they could load it up and I drove to the garage.
An antique drop leaf table was carried by one hand and was flapping around. There are sweaty fingermarks on furniture which will be hard to remove. Furniture is scratched and the upstairs fridge is gouged. The large downstairs fridge was going to be left fully wrapped as apparently the devanners were on a tight time frame to collect items from a Timaru pickup (Big Save) and get back to Christchurch. That is when I told them I have paid thousands of dollars for the move and would like some service.The fridge was hastily unwrapped. Why on earth would they set out for the day with no food and water?
To try and be constructive, can I suggest more training is required for some of your team, along with lessons on customer service (ie please do not ask personal questions). I kept as calm and polite as possible but inside I was seething with anger and frustration. I was not afforded the service I paid for (being Covid Level 3 is no excuse). I deserved and paid a premium for a move that has left me disappointed and bitter. I asked whether I had to sign for the delivery and before I got to the end of the drive the truck sped off without my being able to check it was completely empty, nor sign for the delivery. I phoned the Christchurch operations manager who offered me no sympathy on this point.
I would like the courtesy of an investigation and response as you were recommended to me. Where do you identify that the wheels came off, given the above comments?.
Removal of our stuff was done too slowly with a late start. That meant an embarrassing overlap of an hour with the incoming owners. Apart from that all else went smoothly and with no problems, breakages etc.
Very happy with the service, friendly, conscientious guys
Glen and Ashley were amazing from start to finish. Our stuff all made it safely to the new place and we had zero issues. The boys were so lovely, helpful and great craic too. They made the move a breeze for us and took away a lot of the stress we thought we would have! Would wholeheartedly recommend! Thanks very much Glen and Ashley, you were awesome movers!
Your staff bent over backwards in Christchurch to help fantastic service with goods arriving safely thankyou.