Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersPoor management of staff at Level 3 restrictions most of staff were not vaccinated, failed to use manatory mask requirements during removal process. Despite careful bubble wrapping of glass cabinets all 3 suffered breakage plus other items broken (un-experienced staff handling unpacking & moving)
Vanessa was excellent in response to our questions and communicating how our move would go logistically. well done!
Gordon was great to work with loading & unloading the truck. Very professional service.
Thank you!
The service was awesome. The 2 Movers that I had, Ant and Mike (I'm hoping that is the correct names) we're fantastic. Friendly, happy and were fast and efficient. It's lovely to see people so happy. A real pleasure to deal with. Thanks again for the amazing service.
The guys that came were awesome, they worked fast and did a fantastic job!
The workers were amazing. Followed instuctions perfectly, on time, careful, positive and obliging. the best. The communications from base with visiting the site with Nathan, then Taylor and Ryan doing the job. Unable to fault in any way.
Excellent service from Paul and team to move me and my whanau from Rotorua to Hastings, I really appreciate it, great communication and service thank you so much.
Communication was brilliant, appreciated the calls each day to let me know what time things were happening. The guys were quick and efficient at each stage, and really looked after our stuff, plus boxes all being clearly labelled helped with unpacking.
Delivered on time with no hassle but was never quite sure what was going on until only a day before pick up and a day before drop off
The team at Conroys have been great, made the shifting process easy. From the quoting to the pick up no issues. Prompt service and were able to meet our tight timeframe. Will certainly recommend to friends and family
Started off great. I had excellent service from MaryAnne during what was a very frustrating time with the Covid lockdown. I had very confusing emails from a lady who didn't really answer my questions but was quick to send repeated invoices with half arsed explanations on what forms needed to be filled in. As a company it would be prudent if you would simplify the forms for people who have paid in advance. The lady could use some training on handling customer queries.I did make a point of asking when I had to reschedule our move due to the level restrictions if it was possible to move it again without issues, and was reassured over the phone, that it was best to make a date ASAP so it would be easier to change later on. When I emailed to do that after the second delay with lockdown I got a frustrated call from someone, who literally growled on the phone at me, after I explained how having to push our move date even further would cost my husband his job, and that his call was causing me to be late for a Zoom meeting. His attitude was belittling and rude. Would not recommend your service to anyone. I got far better assistance from other movers in the area, who were readily available to help us, even with the level 3 delays, and didn't make any guttural grunts at us on the phone.