Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat team. Felt really comfortable just to them to get on with it
My elderly parents were overwhelmed & anxious about moving homes. The team who packed & moved their home were patient & reliable. They were polite & lovely, even when my parents got a little testy :)
Cam was well organised & the team did a great job. Joanne was easy to work with to sort the details out.
Many thanks for your help. Emma
It's proving difficult to remove stickers from my furniture- it's a small thing but takes a lot of wasted time to remove them.
please use better quality stickers
The duo from Conroys were amazing! They were incredibly hardworking, efficient, calm and organised. I have a child with a disability and they were very conscientious. I was relocating from Auckland to Hamilton and it was the easiest move to date, and I have moved several times. I highly recommend them. They were also considerablt cheaper than anywhere else !
Your friendly, helpful team were a pleasure to work with. No request was too hard... even in the face of adversity! Their smiles and polite efficiency were a godsend.
Great service.
We are very disappointed in the service we received from the Napier branch. During the quotation process we were very specific about what items needed particular care and at no point in the packing procedure did those items receive that care, in fact several are now damaged (including wooden side tables, a rimu chest of drawers and rimu headboards). The team arrived over an hour late and with a vehicle incapable of making it up our driveway (again, we had a physical quotation, this should have been noted), resulting in our driveway being dug up and left in a mess. The team's attention was also brought to an upstairs wardrobe which could have been dismantled but they assured us they could manage and then it started to come apart whilst being handled incorrectly down the stairs (incorrect weight distribution probably) and consequently is completely damaged and will require specialist repair. Mattresses - we asked for mattress covers to be supplied and they were not. We then had to wait while other staff from across Hawkes Bay brought the bags and even then, the wrong sizes were brought. The team also frequently changed throughout the day meaning we had to repeat our instructions several times. I also didn't appreciate the smoking and vaping around our household items either.
Great service and clear uptodate information
My initial call was told you couldn't provide a labour's only from my garage to my upstairs as I was lead to believe when I moved to HB in 2020 from West Coast SI. Having had the house total refurbished which took longer than I thought it would. Also that you were too busy to provide labor. However I rang back a few days later and couldn't fault that call or service. Needs to better staff training on products and service you provide. I was pretty distressed after my first call.
All staff I dealt with were helpful and friendly. You guys made it easy!
Thanks
Lynn, from Conroy, has been amazing through the whole process. Always communicating any updates as they happen, answering my emails over and over through several weeks. The staff from Napier/Hastings were also excellent, reaching out to set up delivery and really helpful at moving all boxes, bits, and bobs into the house. My mattress was missing initially but they were able to locate and deliver in under a week.
I would certainly use Conroy again and recommend to anyone!