Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe packing and loading staff at the Kerikeri end were great. Unfortunately some of the "fragile" items were stowed under heavy ones so several boxes collapsed. The only breakage though was a crystal wine glass. Also the small nest of tables was not packed with each table separately so they scraped together the whole way so will need to be repolished.The delivery at the Wellington end was in the rain due to the date being delayed by your driver arriving from the north later than expected. This meant that a lot of my furniture was sitting out in the rain while the two workers were unloading boxes in my apartment. The rough treatment of the furniture has caused several to be damaged. Please advise how I claim on the insurance for them.
Kind regards
Douglas
I wish I could tell you how it went...but it is still going. We sent our stuff on February 11...and today it is JULY 26 and we STILL HAVE NOT RECEIVED ANYTHING!! That's over 5 1/2 months! We have been VERY patient with Covid slowing everything down, but this is ridiculous. We were told when we contracted with your company that the usual shipping time was 4-6 weeks...but because of Covid to expect double that. So 8-12 weeks was our outside, longest expectation. It hadn't even left New Zealand by 12 weeks.. It didn't ship until mid-June. Now it sits in Oakland, already passed customs and whoever your shipping partner in Oakland is, still has not put it on a truck. The 6 MONTH window is approaching.
We packed all our summer gear to send, and summer is half over. Shorts, T-shirts, swimwear...we have none if it. And our bed, we've been sleeping on an old cruddy mattress waiting for our bed. PLEASE...Can you give us an explanation for the insane delay? We were pleased with the packing and customer relations at the beginning and we don't like to complain, but we've just lost our patience.
At our wits end waiting.
Daric and Katrina
I have not received my items yet. So far, this has been a very rough process, it's been 7 months.
excellent service : lapidary communication except when I needed explanation , timely follow up given , great service in delivery and unpacking , friendly and competent . Thank you
Would not recommend Conroy. My new TV was smashed and pot plants had fallen over leaving alot of my boxes filled with dirt.
From the time we rung for quote and pickup from Australia to New Zealand this company has been amazing .They have kept in touch with delaysl in shipping schedule.The best part they deliver right to door and we are rural.
From the time we rung for quote and pickup from Australia to New Zealand this company has been amazing .They have kept in touch with delaysl in shipping schedule.The best part they deliver right to door and we are rural.
From the time we rung for quote and pickup from Australia to New Zealand this company has been amazing .They have kept in touch with delaysl in shipping schedule.The best part they deliver right to door and we are rural.
Cannot fault the service from start to finish.
Everything went to plan and within the timeframe we were advised.
The uplift of the Empty boxes was very prompt.
Customer Service kept us informed every step of the way.
Delivery and unpacking was also excellent service
thank you to all the staff involved in our move.
We will definitely recommend your services to our friends and family. And would be happy to recommend to anyone wishing to use your services.
Expensive at baseline, the additional 778.00 for storage on this small shipment was astonishing. It's been over 3 months and still without apparent delivery time, but thought to be a minimum of another month...or so. I am left with a feeling of extortion.