Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersvery happy with the whole deal.
Great Communication
Great communication and services, above and beyond what is expected
So Helpful And Friendly
From our first contact to the truck driving off your service has been wonderful. Everyone has been so helpful and friendly. Moving is stressful especially if you dont have another house to move to. We were struggling to finish packing when about 10am Conroys sent a young lady to help us. I was packing all the stereo equipment so her arrival was timely. Together we packed everything safely helped by her large roll of bubble wrap. She was especially adept at taping the boxes. Four hours from arrival the truck drove off on schedule so thank you Conroys for a job well done. We just hope everything is intact when the time comes to unpack!
Faultless Transition
Excellent service right from the start including pick up and delivery. Regular updates all the way through. All items received intact. Faultless transition
The guys who packed up the truck and unpacked at the other end were very lovely and respectful, and did a generally all around fantastic job. Unfortunately one of our pieces was left behind at the depot when our things were first dropped off and it was a bit of a hassle trying to organise our lives around waiting for it to arrive on a subsequent day.
Good service, just improve communication. Call, text , or email ahead , for any changes on the delivery schedule .
Great Customer Service
Great customer service. Kept me updated every step of the way. Would definitely recommend Conroys and would use them again.
Reliable Service!
Great team, super helpful with our shipment and keep us updated on time. Reliable service! Definitely would recommend to family & friends.
No complaints with the 2 guys that did the moving, they were on time, professional, careful with our furnature and efficient with what they did.
The 3 Star rating is based on the Comms & Admin around billing.
1/ We were initially billed for 30min more than the job actually took. Had I not been able to verify the times via Google Timelines this wouldn't have been picked up. I would have expected a company of the size of Conroys to have a Fleet Tracking system (eg ERoad / Navman) such that arrival and departure times were determined automatically.
2/ I wasn't expecting to pay for a smoko break in the middle of a 2hr move. I know the movers need their smoko, however given the size of the job (6pcs of furnature & 2 pot plants) I would have expected smoko to have occured either before or after the job.
Really Appreciated The Efforts
We really appreciated the efforts of the team when the settlement of our house was significantly delayed. We did have two of your new Philipino staff involved in the move. Johnny packed our kitchen and we had a number of breakages in these boxes. They were also overloaded and were very heavy. Roberto helped with the unloading and the language barrier was obvious. Several boxes were off-loaded sideways or upside down, including several that were clearly marked 'fragile' and 'this way up'. Perhaps some more coaching about packing techniques and the key terms used in the removal business would be useful for them - we do acknowledge that this is a big move for them and the fact that you've taken on three recently is admirable. We'd also like to make special mention of Penny, Jim, and Mike. They were all very helpful and supported us throughout the move.
The "moving" aspect of getting our car overseas was the easiest part of importing a vehicle.