Customer Reviews

Conroy team did a great job packing our belongings and moving us from a house on a hill with lots of stairs. They were very professional from start to finish and worked really tirelessly to meet our expectations. 

Movers on the day were awesome!

Both Australian and NZ Office staff very friendly and helpful right from the start. Excellent communication throughout the process. Packers arrived when they were scheduled, fast efficient packing and friendly personnel. Similarly at the NZ end, the delivery was on time and seamless. Robin and Tyla very helpful and friendly. All goods arrived intact. We are very happy with the service and operation of Conroy, highly recommended.

Our move from Australia to NZ was generally hassle free.   The service of the Australian Crew was second to none - right from the time of quote with Gary, Rhonda who looked after the administration of the move was fabulous -  through to the guys who turned up for two days to pack and load the container.   Big shout out to them.  The wrapping and packing of our gear was amazing.  All furniture and items were wrapped so carefully and treated with care, there was an amazing attitude of the team - nothing was too much trouble and always with a smile.   Respectful and courteous - they really made a stressful experience much, much easier.   Communication with us was great overall - we knew every step of the way where our things were and what was happening without having to ask.   5 Stars Plus for the Australian experience. 

Things were not so seamless when handed over to NZ.    We found the communication with them really lacking - our ship didn't dock at Wellington as scheduled to unload so there were some anxious moments until we emailed and asked what was happening.    Our stuff was unloaded at Tauranga thankfully - but it would have been nice to receive an update about the schedule change without us having to chase up.   I guess we were so used to having had such professional and timely contact with the Australian side we had assumed it would be the same in NZ.

We were updated when our goods had cleared quarantine and the unpack team arrived on schedule.   Like their Australian counterparts they were cheerful and easy to deal with - but no tools with them!  Not even a stanley knife to cut packaging material, or tools to put the beds back together (services we had paid for).  Luckily we had one stanley knife we had carried over, and we managed to borrow another for the day.   But seriously? - how can removalists not have a bag of tools in the truck. 

14 items of furniture and goods were not in the truck.   It was all the items that NZ quarantine had inspected and cleared but somehow they didn't make it for delivery.  Conroys do have an Inventory list so we would assume it would be standard practice to check off the inventory as the truck is loaded for delivery?   It was all sitting in their Wellington warehouse thankfully, but it would have saved them having to do a second run to rural NZ to deliver the outstanding.   (Which also included our toolbox which would have been handy for them to unwrap and reassemble our goods in NZ on the first run).

Communication about our second delivery of missing items was poor.   It was us chasing Conroys - when are getting it? - rather than a quick email from them saying sorry for the inconvenience, we'll have to you etc etc.   

Would we use Conroys again or recommend them to others?    We would have no hesitation from the Australian side of things - but don't have the confidence that NZ would be as efficient with the wrapping, care and loading, and that little seed of doubt makes us hesitate.   Have to say the packing and delivery teams on both side of the ditch were absolutely great - friendly and helpful so no complaints there - but you need to lift your game with your NZ communication and maybe review your delivery practices.   This is why you have a less than 5 star review.