Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLoved the constant updates and our stuff was not damaged in any way, from Italy to NZ!
Good service... But when the truck turned up it was smallish and we couldnt get everthing in. we thought they would probably do two loads, but once they had unloaded the first load they said they were booked on another job. so we haven't managed to get everthing shifted..
I used Conroys when moving from Wellington to Christchurch and had no issues at all. This time around my dining table was damaged just getting onto the truck (the only large item that needed to be moved) and my shared mailbox hit as the truck was leaving. Not a lot of confidence in how my stuff will be delivered once it comes out of storage - not a lot of care taken with posessions/property as presume insurance will cover it. On the plus side the guys were friendly.
5 stars go to Brian and Taylor who moved us. These guys were fantastic. However it was more than annoying that from the time of booking our slot back in early December, we were very clear of the access problems our steep and winding lane gave to larger trucks. I pointed out that a furniture delivery boxed truck can access our front address as it has on many occasions. So when the delivery team arrived in the largest 50 ft van, no one has listened to what I'd said. The guys walked up the lane to the address, and my Husband pointed out a rear gate that led to a reserve we back onto. So making for a longer and harder pack up of the van, everything was taken over a reserve to the van on the street. Very disappointing, as I'd explained the access and know exactly what can and can't get up in height width and length. This truck was the most inappropriate van for the job. It was only the hard work and problem solving skills of Brian and Taylor that got us moved that day.
Amazing
Lovely guys and amazing service!
Great
The two guys we had were great, they had a big job to do and got stuck in with our 3 bedroom full move. There was alot to move and we got in there to help with everything. Good fees at the end of it too.
Outstanding
Your service was outstanding and your staff worked really hard. They were very courteous and I would highly recommend them - we couldn't have done it without them! Thank you.
My move had two stages - the majority of my contents were moved from Chc to Oamaru, and a bed was coming from Akl to Chc to meet with the Chc to Oamaru truck. LeeAnne in the office had excellent communication and was great to deal with. I rung the Akl depot on the morning of the bed uplift to double-check that everything was on track and found out that they had overlooked the move instruction. I explained the difficulty / urgency of my situation, and Timothy, the Akl Operations Supervisor, diverted a truck to pick up the bed and updated the instruction to ship it to Oamaru instead (advising me it wouldn't be in Christchurch in time). Grace and Sydney packed my contents in Chc, moved everything (fridges, beds, washing machine, tables etc,) up a hill and into their truck, drove the truck up and down our hill including the hairpin bend, and got the contents safely to Oamaru and into the house. The bed arrived 3 days after the rest of my house contents. Unfortunately I was back in Christchurch when the delivery driver, Craig, rung to advise he was ready to deliver the bed. When I explained that I was in Christchurch, he located a spare key and moved the bed into my room for me. So,whilst there was a hiccup with the Akl part of the move, the Conroy staff pulled out the stops to put things right.