Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"lack of communication"
"They responded promptly and helpfully"
In the early stages of getting quotes it was your admin team that made the difference. They responded promptly and helpfully. Other companies, not so much. Then along came your packers and movers. They all did a great job. Thanks to you all.
"The online booking process was easy"
The online booking process was easy, fast and Conroys customer service were very responsive.
4 Stars
" made what can be a very stressful time that much easier"
This is the third time you have moved us, and each time the the whole process has been handled in a most professional manner. Your staff made what can be a very stressful time that much easier.
"You are the best removal company I have ever engaged"
It has been a pleasure dealing with a really professional company. You handled the shipment from Canada to my home in Wellington without fault. The team that delivered the 38 boxes to my home (Bailly and John) were very considerate and helpful. You are the best removal company I have ever engaged. Well done. Ken
4 Stars
Guys who delivered at Perth and packed in Auckland were excellent.
"furious"
We have used Conroys for various family furniture and goods transportation over many years and have always been quite satisfied with your service but on this occasion we are furious with what has happened to our Cream Linen sofa. When the sofa was collected I asked that is was covered in the usual plastic etc and I was told that this would be done in Porirua warehouse. It was wrapped with blankets to protect it on the way to Wellington. The plastic cover was not done and the subsequent damage with black marks and black grease type marks are extremely bad. This sofa was spotless! We are a couple with no children or pets using it so was in pristine condition. It even arrived with 3 of its 'feet' missing which were subsequently found somewhere later in the back of the truck. When we would not accept the sofa after seeing the terrible state it was in, the men lifted it to take down the stairs to put it back in the truck, one of them was holding the sofa by the skirt around the bottom! We are now here in our apartment without our sofa. I rang the Auckland office straight away to inform them what was happening and I was told that I would be receiving a call from them. I called back some hours later to be told that the truck still had not arrived back at the depot and that I would be called when it did. I am still waiting for that call.
"NOT very happy!!!!!!"
I had arranged the delivery of all my stuff over 2 months in advance to be deliverd to my new home in Napier BUT it was 2 weeks LATE plus some of my precious memories were broken.NOT very happy!!!!!!
"The packers were excellent"
The team at Conroys did everything they could to make my move as least stressful as possible. The packers were excellent, just quietly went about their business and wrappped and packed everything securely. Driver Mike negotiated two tricky driveways with ease and he and his two assistants loaded and unloaded quickly and efficiently. Conroys are the best.
The main negative was lack of communication on the actual move. We only got called the morning of the move about when the truck would arrive. Then in terms of delivery we werent called at all and we had tophone only to find the delivery had moved from one day late to two. Only after explaining we had no beds etc did the delivery move back to one day late