Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
4 Stars
Please Note: as reported to Conroy's Napier staff on moving out day (Mon 21/3/16), damage was caused when staff moved the 3 seater sofa from upstairs at 14 Outlook Terrace, Taradale. This damage is a 25cm long by 4mm deep (approx) deep gouge/scratch to the stair well interior wall that requires plastering and repainting of that interior wall to repair it. Conroy's staff member Tim took photo's of this damage. I would like to be contacted by Conroy's management as confirmation that Conroy's will pay the costs of the necessary repairs to this wall.
Additionally please note that we were advised by the Napier office of Conroys at the time of booking this move that the delivery of our furniture at Wellington would be between 8am and 9am on the Tues 22/3/16. When the truck did not arrive by 10am that day I call the Conroys dispatch office at Porirua and was told that our container of furniture had arrived from overnight, but that it couldn't be delivered until mid afternoon because they were busy with other jobs. The furniture turned up at 4pm which was a quite anoying given we had planned for the morning arrival and took a full day off work when we need not have done so. However the delivery staff from Porirua were very good and patient with us when they unloaded our furniture into storage at Welllington which was much appreciated.
Regards
Gary
5 Stars
"This is such good service"
Everything went as planned and the goods arrived in Devonport at the correct time which was very important to my daughter who had a few hours off. The men loaded it into a hire furniture trailer for the next part of the journey. They even lent them blankets to wrap their things in. This is such good service. Thank you
"a really positive experience with Conroys"
Hi,
I had a really positive experience with Conroys, the boys that came and packed our house up in Melbourne where really cool, easy going guys and they did an awesome job. The experienced turned a little sour when our stuff arrived in Wellington as a big spider was found in the container, but thats something out of Conroys control, I was upset about having to pay an extra $948 but understand Conroys isnt liable for this cost. The girl I dealt with regarding delivery and fumigation of the container was Liz, she was awesome, she really helped turn the bad situation back into a good one, she explained everything to me really well, handled all my enquiries straight away & kept me up to date, I think she is an absolute assest to your company. The guys who delievered it were good too, not afraid of a little hard work and very friendly.
Overall its been a really positive experience, I will be recommeding Conroys to anyone who wants to move, I have 2 friends in Melbourne who are looking to move home and have told them to use Conroys.
Thank you to everyone involved in Moving us home,
4 Stars
"managed every step of the way by a very capable team"
We recently moved from Auckland to tauranga, the Conroy auckland crew arrived on time and were super fast and efficient at getting the Container loaded . our container then went into secure storage at the Conroy yard while we were waiting for our house to be vacated in tauranga . When we were ready , I simply emailed Conroy with a date I wanted them to deliver and unload our container . It was a huge relief to know our whole move had been managed every step of the way by a very capable team - from the quote to the payment to the pick up to the storage to the delivery the whole stress of moving was totally removed from us! Special mention to Colin from tauranga branch for meeting our demands of delivery at easter - when they were super busy and all done with smiling faces - so thank you! We would not hesitate in using Conroy again ! Thank you so much - mike and Jess
"very efficient"
There were some issues - my washing machine doesn't get the hot water and some of my drawers are affected - off their runners I think but generally they were very efficient.
"so much less stressful"
Janelle Mayberry in your Australian Office was an absolute pleasure to deal with right fom the very beginning. Extremly helpfull and thorough. Even when we had a slight delay on arrival of our goods she was in constant contact with us to ensure everything was okay. She helped to make an international move so much less stressful. Thank you.
"Awesome service from australia & nz sides"
Awesome service from australia & nz sides. Thanks so much guys!!
To whom it may concern,
I was happy with the pick-up and packaging part of the furniture relocation process from our property in Auckland, however there were a couple of items which have left me feeling less than satified with Conroy Removal's services:
I would appreciate a response to these items please, especially regarding the third item on the above list.
Regards,
Vaughan