Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"We thought the service was really professional"
5 Stars
"We have been very happy with the people and the servic"
We have been very happy with the people and the service and very happy to use them again and in fact have recommended them to others and one of them is using Conroys today to move house.
2 Star Move
Melbourne end everything ran smoothly, Auckland some furniture has been damaged in transit (yet to claim insurance due to time constraints)
Boxes and packing was not removed by delivery team as contracted to do, phone request to remove it the following day was agreed upon and still not done. Boxes still on front porch waiting pickup.
"Packing was excellent and all arrived in good condition"
Packing was excellent and all arrived in good condition.Team leader and truck driver Alvin (hope spelling correct) was superb and teams in Napier and Nelson did a great job.We were very pleased with the service.Many thanks.
"very impressed"
paul was very impressed with the way the goods arrived
"Thanks very much for an effortless move"
Thanks very much for an effortless move, the guys that worked for us on the day were great and worked hard to look after us and get us moved in fast without an issue,
Jordan and Abbey
"Very disapointing move"
Very disapointing move. Used your company in 2010 for very satisfying outcomes: reason for using again despite providing highest price quote. Packing day one was very good - Kelvin outstanding, from there all fell apart. Unlabelled cartons, pot plants packed in unmarked cartons and on top of each other then placed inside residence too many breakages of small items, both packing and unpacking crews lacked energy and sense of direction. we believe both ends of the move took longer than they should have.
As moving into smaller property emphasised to your people need for regular clearance of packaging materials. Phoned twice to arrange, second time pleeding, without responce. Called Doug who responded promptly and has had a welcome presence ever since. Want to emphasise that Doug's contribution from call in has ben excellent and appreciated.
5 Stars
"All slick and well organised"
Great friendly professional service. All slick and well organised. Excellent communication.
"Most things were good but"
Most things were good but;
1. The packers needed to communicate/check more so things to be left weren't packed . There was no problem correcting this, though.
2. I did not like having to prepay. This meant you didn't trust me but I had to trust you. You should perhaps ask for a substantial deposit, up to half the quote.
3. Your charges for insurance are ridiculously high.
4. Two casserole dishes were broken through faulty packing. Three weeks later we have heard nothing from you on this matter.
"Our experience with Conroys was mixed"
Our experience with Conroys was mixed. One of the two guys was quite simply a misery guts. I can't say I've ever come across someone that is so miserable on the job. He struggled to say even the most simplest of greetings and ignored anything and everyone to the point of rudeness. Clearly he does not like his job and frankly, as a client, I'd prefer he got another one. He couldn't have moved at a slower pace and I felt sorry for his partner. Once the truck was loaded up and we were half way to the new house we realised they had left behind the washing machine and dryer. It appeared to come as a surprise to Chris and certainly didn't add to his mood. Last item to be put into the new house was a substantial sized counch. To which he very readily decided they couldn't do it without more men, next weekend. My husband thankfully disagreed and with door removed and feet off the couch, they managed to get it in. All in all he was seemingly very unwilling from the time he arrived. Very dissapointing. I guess repeat business in this game doen't matter all that much as people tend to stay put for a while. But frankly, so long as I might run the risk of having him move me again, I won't be using Conroy.
We thought the service was really professional, very friendly, and we are really pleased with the team that we had to move our home. Many thanks.