Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Excellant young men"
1 Star
Will not use again.
"this one not so much!"
Our first removal in Dec went very well - this one not so much!
Firslty the communciation about pick up is poor. You dont know when the truck is coming until a few hours before. A call in the morning would help a lot.
Then the delivery - we had two light shades that were not wraped meaning they were seen in the truck - both were smahed to bits. Not just a little amount. While damage is sometimes expected to have it like this was disappointing.
Then one of the items has not been delivered - the legs off a glass table. I have contacted the person who did our quote who said the claims mamager was looking into it- but that person hasnt made contact and we havent heard anything. These legs are silver and fold flat. We dont beleive a sticker was put on the legs as initially they thought the table and legs were one.
Finally the stickes you use. These need to be changed - they are a major pain in the butt as you cannot peal them off. We have several hundred all which have to be washed or finger nailed off!!! There really is no exuse for this when removal stickers are easy to buy.
4 Stars
4 Stars
"overall the move went well"
Conroys were very good. I would make the comment that some of the fragile item packing was not as good as it could have been, but there was fortunately no damage due to this. There was breakage of one item that was self-packed, it was marked fragile but was obviously not stored in the container correctly and was crushed. That was disappointing but overall the move went well.
5 Stars
"really liked the client log in on the website"
Excellent service fast and efficient processes in place and really liked the client log in on the website where you could track your payments and goods being moved. It keeps you updated on what is happening with your stuff.
"far from professional"
The service was far from professional
- My lino was left in Auckland and to date I still have not received it
- received a phone call from Guardian storage telling me my padlock had been put back on the storage door and locked. The driver told me he had put my padlock in one of my boxes.
- After sending numerous txts requesting ETA in Whakatane to two different mobile numbers, no one responded. I was phoned 5 minutes before the truck arrived in my driveway.
- washing machine has a dent in the side, fridge was rammed in to the front of garage due to driver unable to stop trolley coming off the ramp from the truck
- Driver made a mess of our lawn
"I did alot of the moveing my self"
I did alot of the moveing my self. young had no idea what to i had to tell. his mate talked to amate up drive for 15 mins. when we got to new house i was so fit up with them i said put in gargage on the lawn.they were talking truck iwent told iwas not paying for them to talk. i was .. told be friend not to lose my cool.moved several thems that was the move from hell.no card boxs grand kids could do better.neighbours were.. with them
5 Stars
"Every time the service has been fantastic"
Thanks. We have used you guys a few times over the last few months while building a new home. Every time the service has been fantastic.
Thanks so much.
Deb
Excellant young men. Always willing to help and nothing too much trouble. Very pleasant and happy in their work. Many thanks.