Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others" team was responsive, courteous and very easy to deal with"
"Arrived exactly when you said you would"
Arrived exactly when you said you would. Got loaded really quickly and safely and then unloaded just as well. No fuss, just great service.
"I highly recommend the firm"
What a great team, both in Christchurch and Waikanae. Ewen Lang was very helpful and thorough and was super-efficient. The teams loading up the truck were a breeze to work with, with great sense of humour. The guys unpacking were likewise - unflappable, courteous and so good at their job. They handled the transfer of my grand piano and upright with care and attention. I highly recommend the firm.
"All round top job"
Steve and Ben (removalists) were great, slightly late but when they arrived they were very professional. They were friendly, efficient and resourceful. Izabela and Caroline were great to deal with in arranging the booking. All round top job.
5 Stars
3 Stars
In regards to picking up our stuff and storing it Conroy's were great. We were also appreciative that they allowed us to come in and sort some stuff out while it was in storage. Amanda in the office was great but when she wasn't there we found the service less efficient. On the day we were expecting our stuff delivered back to us, I rang many times and there was no answer. I was trying to establish what time to expect delivery and the person I finally got hold of couldn't find our job and said he would ring me back but never did. I finally got hold of Amanda at about 2pm to discover that they wouldn't be able to deliver until 5pm which was not going to work for us given we were both heading away for work for 3 days (couldn't leave everything sitting in the middle of a shared office). We put off delivery until the following Monday and the guys who delivered our stuff were great. The only hitch was that we organised for them to come at 8am but they phoned me at 7.40am to say they couldn't get in. I was still on my way so they had to wait.
"Very pleased"
Very pleased and happy with the moving service your team provided. They were very pleasant to work with, considerate and very good at there job. Well done.
"Significant problems"
Significant problems with this latest job which were disappointing as I and several members of my family had used Conroys for both large and small jobs over the last 10 years and until now have been very pleased with the service.
Problems included several delays in final delivery in Wellington, one fewer item picked up than indicated on Schedule of Items, and non-bagging of lounge chairs, leading to separation and loss of two cushions from one lounge chair - still trying to locate these. I have taken up these issues with Conroys staff already. I have said above that i would not use Conroys above or recommend services to others, but in truth i am not sure - depends on how the above issues are resolved.
5 Stars
"Extremely disappointed with the move"
Extremely disappointed with the move. Came highly recommended, so did not bother to shop around, but unfortunately did not live up to expectations at all, very shocked to find that obvious rubbish had been packed. Some of the movers were not careful, and as a result there was some damage to furniture, and due to a hole in the truck some goods were also water damaged beyond repair. A nerve wracking time with not a great outcome!
"Accommodating"
Accommodating, helpful and courteous. Thank you.
"Service from enquiry to quote was amazing"
Service from enquiry to quote was amazing... execution fantastic! Despite being informed about entry and possible difficulties getting our furniture upstairs, and being told an extra man and stops would be called for, and also being advised we would be called the day before to advise timings; we had to call on the morning of delivery to confirm a time... once our paperwork was finally found, and following a further call at 440pm we were advised they were on their way, despite being told to expect delivery between 2 and 4pm. On arrival the two young men were obviuosly keen to start their weekend, with one taking little care, dropping a number of boxes in the container, and the second being of smaller frame, unable to lift our furniture over the balcony. No third man was sent and no strops were used. Thankfully my partner was there to assist, otherwise these fellas beers would have been a lot warmer... even tho well deserved as this was a fast turn around and a slightly more difficult move!
The Conroy team was responsive, courteous and very easy to deal with. Apart from a glitch which meant the last few items loaded on the truck in Hamilton were mysteriously left behind in South Auckland, my move to Gisborne was worry-free and the missing items were returned to me undamaged 2 weeks later.