Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
5 Stars
"Excelent job!"
5 Stars
5 Starss
5 Stars
3 Star Move
Thank you to the two wonderful ladies I spoke with, one in napier and the other in Wellington. The dispatch manager in Wellington was rude and dismissive on the phone. My belongings were finally dropped off at 7pm when he said that they would be here at sometime in the morning. The guys who dropped my stuff off were lovely and helpful. It's a shame the first truck driver opted out of letting anyone know he had taken my belongings back to the depot. Other than the dispatch manager and the first truck driver the service was great.
"a really good experience"
Everything was fantastic at the NZ end. Very responsive to get someone out to quote, highly efficient in the office (Taupea deserves special recognition - she is great!). The guys who came to pack up were really great - can't give enough praise there. They are friendly, efficient and solutions-focused. We felt the service in Australia wasn't quite as good from an administration perspective. We received regular email updates but they seemed almost automated and didn't give much of an indication as to when we could expect to receive our goods and we felt they almost unrealistically raised our expectations at some points. After some time with no meaningful contact I phoned the person I received the email from they didn't have a lot of information as delivery is all handled by Operations and it wasn't clear when the container was to be inspected by Quarantine. Also, apparently there were some delays at the Port caused by Cyclone Debbie. Finally, I phoned again and I asked to speak to Operations and I was told some bad news - that they were "fully booked". I did get a bit upset as I felt that I was not going to receive the service I had paid for. However, Sylvan in Operations pulled out all the stops for me and got my good delivered to me the next day. Once again, the guys on the ground who unloaded and unpacked were fantastic. Just brilliant really - my husband was so impressed. So, overall, a really good experience and we will definitely use Conroys again when we move back to NZ. The only thing I would recommend to improve the service is a bit more clarity from the communications from the office team in Australia regarding delivery of goods.
"efficient & careful"
efficient & careful workers. at the house & dealing with the office staff. Thank you. Colleen
"wonderful service and great communication"
What wonderful service and great communication Conroy presented to me. I highly recommend your company to friends, family and everyone else. Thankyou
"sour taste in our mouth"
Justin from Conroy was great when he came out to our house and the whole process to get our goods over was great. However, we had two guys pack our goods and one did a really poor job. We had a lot of items damaged but they were ony small things and not worth the value of the excess we would have had to pay on the insurance.
It is a real shame and most disappointing.
The guys that delivered our goods were also great but the damaged goods and poor packaging really left a sour taste in our mouth and ruined the whole experience.
"took care of our belongings"
Efficient service, helpful staff. They took care of our belongings, and worked very hard despite difficult weather conditions.
We had an even better team this time than our last move with you! Excelent job!