Customer Reviews

Everyone I came into contact with from the initial scoping to the packers, the office and operations staff and the drivers and offsiders were very friendly and professional.  Moving cities felt a little overwhelming but I needn't have worried.

Great service 

I have used Conroy previously and had no issues hence using your servies for our most recent move.

The 3 guys who moved the furniture were pleasant and hard working, no issues here.

My problem is that towards the end of the day another team were used to go and pick up some remaining items from the old house some of which never arrived. A whole box of items, including a vintage hunting knife passed down from my father, never made it . I called trevor who was going to ask the guys from the other crew the following morning. Additionally I had a call from a member of your admin team to go through the account, I mentioned the missing items to him and he was going to investigate and come back to me. It's is now the end of the week and I have had no response from your company whatsoever - the admin team did however promptly settle the account with my VISA card.

The remaining boxes and items, including a box of glassware with 'Fragile" written alll over it, seem to have been just thrown in the garage will little if any care which resulted in some damaged property.

I understand that things do getting damaged through the moving process and can accept that. what really annoys me is that the account gets settled and no one now seem to be bothered about trying to locate my missing items which I still want back.

My overall experience was positive, however, the delivery team broke two of our chests of drawers through basic manual handling errors.  I did not witness the first breakage but did see the second which happened to be identical to the first.  The chests, with the drawers in situ containing items of clothing and were therfore heavy, were being carried on one side by a narrow strip of wood clearly not strong enough to hold the weight.  On the second chest I suggested that they take the drawers out but was told that it be fine, the panel then snapped whilst being carried.  I am claiming through my insurance for this but feel as though this should be covered by Conroy as this was a clear error on the part of the delivery team.  I hope that you are able to agree with me on this and I look forward to hearing from you.

Thanks