Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIn general, we found the service to be good and the move went well. The movers were friendly and most of them were clear on what needed to be done and how to do it.
There are however a few points that we were less happy about that I wanted to raise.
- On pick up day, the container arrived quite late, so the movers had nothing to do in the morning and had to return in the afternoon only. This also affected our own schedule for the day.
- On pick up day, the movers were not particularily careful with our large plant pots. They rushed to get them into the truck with very little care for the pots on their trolleys. On one occasion a plant fell off the trolley, and others had broken branches because of the rough handling. Not the end of the world, but I think the movers need to be aware that for some people plants are valueable too and they should care for them as well as they care for other fragile furniture.
- On pick up day, I asked one of the movers if he could also wrap my desk, but they didn't want to. Not sure if they weren't supposed to or if he just didn't feel like it, but I thought it odd that when a customer asks a request they just say no they don't want to. If they are not supposed to or if it costs more, that's fine, but I'd like to get a clear answer in those cases.
- On pick up day, the plants were moved in a separate truck while our furniture was stored in a container. The container went into storage, and the plants were temporarily delivered at another address. On drop-off day however, the movers didn't have an extra truck with them and thought that they were supposed to fit all the plants in the container, so they brought the container to the temporary address. In the end another truck arrived to pick up the plants and the movers with the container went to the house to unload, but it looks like communication in these type of non-standard moves/deliveries could be improved.
- When our stuff went into the container a lock was put on the container which was shown to us and the movers made quite a big deal of it. When the container arrived again on delivery day however, the lock was already removed/gone. So it seems rather pointless to have a lock on it when we are not shown when/where it gets removed. For all we know, it was removed after the 1st day in storage.
- Some fragile items which we had asked the movers to store on top were coverered by other heavy items which cause the contents to get squished. We did make the movers aware of this and asked them to pay attention to it when moving, so some extra care in this department would be great. The box was obviously very light, so should have been placed on top.
- It would be great if we could get a call or email a few days before the move to confirm the time of the move so we can take it into account for our planning. Both for pick up and delivery we had to call the company to ask about the time ourselves.
All in all a good service, no items were missing/lost, fast and organised packing and unpacking, polite and friendly movers.
Auckland got the 4 sets of windows to Napier okay, however Napier DID NOT get the windows to me by the set date specified January 18th, 2019 - this date was VERY important as I had builders due on site for 3 days only (had to wait 6 months to get them here at all). The windows came in (undamaged thank you), but by the following Wednesday 23rd January, 2019. The only reason I employed Conroy's, was that they said they would definitely get the windows to me ON TIME. I spent a lot of phone time to ensure this happened. Fortunately, the builders were delayed by weather, otherwise this would have been a disaster. The builders could not have left the kitchen open to the weather for another 6 months till they could return and fit the windows in. I stated very clearly that if your firm could not get them here in time, that I wasn't interested in employing them. When I checked why they didn't come on the 17th/18th January, I was told that no one picked up the phone when someone rang first. Not good enough - ring a dozen times at different times of the day if need be. There is a 3 acre block here, I cannot always hear the phone, but mentioned that early morning and afternoons between 1.30pm and 5pm were good times to catch me. I would recommend in future, sending goods via Palmerston North, as it is only 54 minutes away from Dannevirke, and is hopefully better organised than Napier. As I paid over $500 to deliver 4 sets of windows that cost me $15 the lot, I expected a far better service than this. If the weather had not been so wet as to delay the builders by 4 days, I would have taken your firm to court for a refund, as the delay would have cost me far more than just the major stress that it did. I would appreciate a response to this feedback please.
Generally service was efficient and friendly, many thanks! The only issue was we ended up having to be ready a day earlier to fit in with other jobs, to be fair we were very late booking so are grateful we could be fitted in.
I had a bad experience with your service. The guys were too rough with loading, stacking and unloading furniture, a number of furniture pieces were either broken or badly scratched, no notice was taken of particularly fragile boxes and a few servewear items were broken too, plus a garden pot.
I felt like the time between the shipping reaching NZ and being delivered at my home was very long.
Very friendly delivery team.
Helpful communications.
You have an excellent team. Both Nelson and Christchurch guys were awesome.
The movers were booked in for 8am, however we received a text that they were delayed till 8:30, then later a phone call where we were told they wouldnt be there till 10am.
When they did turn up, they certainly did not seem that eager, and for the first hour or two they were just fluffing around, with generally all of them standing at the same spot, wether that was at the truck or in the house.
That said, when it came to moving things ito the new house they were more efficent, and they did display a huge amount of skill in manourvering all of the heavy items throughout the house to where we wanted them, without damaging anything.
I did make the mistake of giving them a beer each as it was a hot day, as soon as I gave it too them they all stopped work and sat down to drink it. At $180 p/h, that was an expensive beer :)
The general experience was good, nice guys and they were careful with the items. There was some damage to items from packing, nothing major but there could be some improvements for packing items in the truck that sit on wheels. Communication up to the day of the move could have been a little better as I was the one ringing to find out arrival times etc.
Hi overall my experience with your company was very good considering the day was very hot (i think 32 degrees) both men were fantastic under that pressure; i was very happy with the work they did... i wouldn't have any problem recommending them again. Thank You Susan
End November 2018, whilst living in Australia, I was given short notice to clear storage units of a deceased person in Wellington NZ. Conroy Removals was recommended by someone at the storage facility and I contacted Conroy Removals 2 days before leaving Australia. Joanne Ritchie promptly made an appointment for Katerina Ibieta to meet me at the storage units early the morning after arriving in NZ. I quickly assessed the contents before meeting Katerina and requested 2 quotes regarding furniture and storage boxes. These were promptly compiled whilst I was going through the storage units more thoroughly. It gradually became apparent to me that most of the items would not be necessary in Australia and requested a quote for a much smaller consignment. This was also promptly compiled and sent to me. I accepted the quote and uplift was arranged the day before the storage units were closing. This was an extremely distressing time and I have to thank both Joanne and Katerina who expressed both understanding and compassion whilst performing their duties in a professional manner. They assisted me in completing the necessary documentation in order for the goods to be processed by the appropriate regulatory authorities. The freight handlers kept me informed of transportation details and the goods arrived in Australia as stated in the documentation. The goods are being processed by Conroy Removals Australia. Many thanks again for an excellent service and I will have no hesitation in recommending Conroy Removals NZ.
Thanks guys, well done. Appreciate the service, moving guys were brilliant.