Customer Reviews

I was so happy to finally have my personal items delivered to me. However, as a consumer and a paying customer I didn’t feel respected or valued.

All of your employees i.e. from the point of pick up to the point of delivery should take pride in providing a good and safe service while keeping customer satisfaction in mind. 

I made a polite request "Please can you put the boxes on the floor instead of having them stacked one on top of the other"... i.e. up to 4 boxes. 

I was surprised to get these various comments  (see below) from your delivery man considering that I had not asked him to unpack the goods and take away the cartons (thereby actually saving them time):

He said: 

1. I was 'doubling up' the work for him. He was not required to do this...
2. "Don't believe them"...i.e. when I told him that Conroys...had told me that the cartons would be unpacked and the cartons taken away, but I was not asking him to do this, so I was actually saving him time.
3. "You carried the other items!"...Note: The guitar and the camel seat were the first items he brought in, I volunteered to take them in myself as they were quite light and manageable. The rolled up rugs- I asked him to place just inside my back door.
4. When he complied with my request and removed the 4th item on the top, he said "It's not heavy"...however, it was heavy for me as I'm less than half his weight and much shorter than him. Logistically, one can understand that with my height and build these items would not be easy for me to take off from the top of the stacked boxes considering they were unloaded in the middle of the room and not against the wall).
5. I should be grateful that he is delivering my goods to me. Note: He 'shushed' me when I was trying to tell him it'd be difficult for me to unstack the boxes due to their weight, the height of them stacked up was almost twice my height (I'm petite), and also I had had an injury to my right forearm.
6. I should get my 'husband' to do it (Regardless of having a husband or not, I think this kind of response is totally uncalled for).
7. I was making it difficult for him i.e. regarding my simple request. I replied “that's unfair”...and he started grumbling about me to his mate (who was handing him the items from the truck).
8. I must mind my back.

My simple request could have been dealt with much more professionally in that:

1. He could have double-checked with your office about my request to place the items on the floor (instead of all of his unnecessary and personal remarks made to me).
2. He could have stacked just two boxes at a time (so when he removed his trolley, there'd be only two boxes rather than four boxes standing one on top of the other). This would be a win-win situation in that he would only have had to move one box on to the floor. I had specifically asked for mainly the 'heavy' boxes to be unstacked.

I would question his work ethic especially when he feels justified in telling a paying customer "You should be grateful that I'm delivering the goods to you!"...and then not even thinking to apologise for the way he spoke down to me.

Anyway, I think to avoid unpleasant dealings in the future, I suggest :

• You ensure that ALL of your employees are on the same page regarding what constitutes a 'good' service
• You ensure that the delivery men are aware that unpacking and removal of cartons is part of the deal.

Thank you,

Aethea

Have been using Conroys for years and would definately use them again.  Received a phone call beforehand telling us the time they would be there, they were friendly and careful with the furniture.  Great job, thank you!

New Plymouth collection. Transport was for a cast iron bath. Truck that turned up did not have a platform tray and trades had to very akwardedly manual handle by tripping onto side and trolley it up a single ramp. They nearly lost it over the side but just managed to steady it.

Auckland end. Organised a Saturday morning delivery and got up really early to ensure areas were clear and tidy for ease of movers access.  After a no show @ 10.30am and no comms i called to be told bath was too heavy for the truck that day and other item did not get loaded either.

Reorganized for a Monday morning, had to take time off work.  Delivery was made and as a show of goid will movers relocated three pieces of furniture for me for free. Which was nice of them !