Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHad the same guys back and they were a great team. Thanks.
The pre visit planning was good, and the communication with management was good.
Unfortunately the overseeing driver struggled with the truck and made some poor decisions around backing it into the delivery area, and it became stuck and required assistance to move, albeit on a tricky site. The move should have taken 5 hours max, but ended up taking around 9 hours. There were regular delays including a pretty slow work rate, and the drive between locations lasting 40 minutes more than it took me. I didnt appreciate the swearing about the piano, or being asked why I hadnt removed the dirt from our garden pots. Neighbours not happy about damage to their lawn, and there was damage to the driveway when the truck was stuck. The truck in the end was to big for the delivery site, and perhaps two smaller trucks should have been used. Overall a pretty stressful experience that took a very long time. On the positive front there was only 1 pot damaged, so the care was good.
Both days went really well the guys on both days were really fantastic. Was really impressed with the care taken in getting the truck in and out of a very tight access on the drop off day. Thanks to Mark the driver for making it all happen so smoothly.
So glad we chose you to do our move! The guys were fantastic! They made it easy, quick and hassle free for us! Thank you!
Everything was done as promised. Only reason you did not get 5 stars was because the black tallboy was badly scratched on top
Regards
Pat
We needed to have an empty house for 2 days while the carpets were renewed. Conroy Removals offered exactly what we needed with container storage eliminating needless double handling and they provided boxes and tape in advance. We (my wife) filled over 40, plus another 20 or so of our own. On pack-out day Conroy's men loaded all of these plus a lot of very heavy (and some breakable) furniture.
We were both extremely impressed with the friendly manner and quality of care displayed by all of the men who handled our precious belongings. Both loading out and delivering back. We especially appreciated the care and work put in to protecting and handling a vey heavy and "floppy" queen mattress. We have personal experience of how difficult this is!
We have no hesitation in recommending Conroy Removals to anyone wishing to move with the least hassle and best care taken of all things precious.
Our whole experience was excellent and well beyond our expectations.
If we ever need to move we know Conroy Removals will be our first and only choice to move us.
Mixed views on Conroy. Lynn Douglas was very efficient and prompt with her communication. She kept me in the loop with the process and progress and explained any queries I had on Customs and other authorities where importation of my goods were concerned. Thank You Lynn. However the Warehouse let the team down. I asked for confirmation of the time and date for the onward delivery of the shipment from Auckland to Whangarei and it was left to Lynn to chase the matter up after a week and no response.
Also part of the shipment was left in Auckland on account of no "tail-lift" vehicle being available. Not a show stopper as such but no communication either and when the remainder of the shipment was delivered, no forward advice was given and that in turn resulted in other committments made previously, to be rearranged. Normally no issue although time available to me over that time was very limited. Unfortunately, the delivery arrangements and weak communication by the warehouse administration was disappointing.
That said, the team of Neville, Krish and Trevor were very efficient, helpful and patient when the goods were being transferred to storage in Whangarei and are great representatives of Conroy.
Your staff were fantastic and very smart in their uniforms. Very careful with our furniture and a job very well done. We cannot thank those guys enough. A pleasure to have used your service. Thanks guy's.
The lads that unloaded our container did an excellent job. Very professional and quick. The only reason this is not a 5 star review is as our container was in storage for such a long time, our choice was the charges to access the our container while in storage. The storage costs were very competitive however the charges to access your goods I thought were checky at best. The reason given was health and safty of you being escorted while on site. While understand this as a customer I thought it was counter productive to good customer relationships.
Again we had a very positive experience using Conroy Removal service and I highly recommend them.
Conroys came highly recommended to me and I would certainly recommend them on. From the time of my booking with Joanne to the end of the delivery, everything was conducted in a professional manner. Dispatch called the day before to reconfirm times and delivery points. I had two major pickups across greater Wellington. Despite a few heavy items, Rupe and Scott conducted the move with diligence andcare, giving me confidence that everything would arrive safely. I was very impressed by the team work between the two and I would definitely use the company again, requesting the same team!