Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
Conroys driver always arrived on time and gave us forwarning via text. They were very helpful at co ordinating a multi site and City to City move without damage occurring.
We have used Conroys on previous occcasions (and done many moves, both international and nationally, with various Companies) and this has to be the worst in terms of service, communication and handling (packing/unpacking).
Repeated requests to complete the online documentation - although they had already been completed.
Poor communication as to uplift and delivery of our goods.
The fridge and TV were not packed although Conroys had been advised that they were to be packed. The 'Inventory and Condition Report' was not updated to reflect that you eventually collected both these items (I wonder what our recourse would have been had the items not been delivered?).
When delivered many of the hard furnishing items had dirty hand-prints on them. No effort was made to clean these off. This shows a lack of respect for peoples belongings.
Item identification labels were stuck on 'face' surfaces. The sticky residue is difficult to remove. The placement of these labels demonstrates a lack of care or consideration on the part of the packers.
Breakages due to poor packing. A lampshade was totally squashed due to having pillows forced into the same packing box. Stain marks on top of a (nearly new) white bedside locker because a coloured item was packed on top of it (we cannot remove the stain). Coffee table edge all scuffed. Various damages to other items. This was not a big move - only 43 items. To add insult to injury, we now have to chase around getting quotes to have the repairs done under the insurance we took through Conroys - as far as I am concerned Conroys did the damage so Conroys should do the running around!
The staff who performed the package and loading were excellent, courteous, helpful and performed a grea job. Very impressed.
Very pleased with your service. On time and friendly. Our driver Trevor was a top bloke
Everyone was really lovely and the move went quickly and without any problems.
If there was a 10-star rating, I would give it to the the team that did our move. Communication was great right from the start and the team who did the packing, loading and unloading, were wonderful. We cannot fault anything. A special shout out to the youngest of the crew! What a trooper that young man is. A true assest to the company.
Thank you Conroy for making our move a flawless experience 
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Fast efficient service. Goods arrived in excellent condition.
Whilst our responses to the above indicate a high level of satisfaction with Conroy Removals were disappointed to discover (2) hairline cracks on the top of our Italian marble coffee table for which we had paid an additional insurance premium of several hundred dollars.Can you please advise me of the procedure by which we are able to make a claim for this damage.