Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThanks for a good job. Would have rated you a 5, but Caroline didn’t get back to me after my first call, and no one let me know the sculpture was not going to be delivered same day. Neither were big deals, but maybe think about your communication with customers.
Thanks again
Debby
Great service. The only concern was delivery service. The delivery crew was not informed of their responsibilities abd did not wanted to help us.
This is the second time that I have used Conroys and I was even more impressed this time. The uploading crew were very good and quick but the packer/stacker was absolutely amazing and the truck was packed quickly and efficiently. The delivery crew were wonderfully upbeat and positive which made the whole moving experience almost enjoyable!! The driver was the same packer/stacker and his driving/reversing skills were just as amazing :) I am very grateful to all that participated in my move and thank them all for their efficiency and sense of humour.
Fantastic, professional service both times. Would always use them for moving. They care for everything and pack correctly. Thank you
I booked conroys to move a few items from gisborne to napier. The service was organised well and achived all in one day. The man who came was very lovely and made a rather emotional time very easy for me to manage.
All your staff were very polite and courtious through out the move, both packing & unpacking of the truck. Always had a smile, and a 'no problem' when asked! Have sung the teams praises, and would use again.
Hi. I would like to acknowledge that Nathan Furlong made th entire process easy from quoting thru to payment and we thank you for that. Our dates for availability were also greatly responded to as well as being able to meet our time restraints for the delivery time. Our driver/delivery guy was efficient. Our only problem was that he did leave some dirty hand marks on our freshly painted walls of a brand new build and we did have to ask that he not take things that were clearly oversized thru the front door but to use the doors that were bigger as this did scrape a few things against the front door and frame.
My biggest annoyance was my move manager and her communication from the office or rather lack of. I filled in forms and insurance forms and sent these back, we hen paid for and received an onvoice for all this. Then I startied getting emails from her regarding forms we havent filled out however any links were not allowing me to do anything further. I also asked her to ring me regarding this matter to clear it up so that the move went smoothly. She ignored this request and proceeded to email again asking for the same info again, repeat previous experience- not allowing me to do anything. This was on the saturday after I had asked her to ring rather than email as I didn't have access 24hours to my emails at the time. I then see the email on the Sunday, knowing our items had already been lifted from Napier on the Saturday morning. Unfortunately this did cause a bit of panic about what may or may not be happening with our items being that we were receiving them on the Monday morning. Not a fun moment on a Sunday night unable to do anything about it! The part that annoyed me the most was that she didn't bother ringing me just ignored the email request and went on ermailing me and being that I received these after hours how am I supposed to respond. I had sent thru all information that had been requested of us. All was delivered in the end just fine so her request for these forms were either found or not needed after all, but again cleared up with an easy phone call. UNfortunately people send emails and then they believe the problem is partly fixed becasue they have done what they feel is their part putting the onus back onto me when in fact it's easier to make a phone call, have a direct conversation clear things up and get on with it..
It wasn't a difficult move all items were brand new, still in boxes and wrapping etc
We would use the services again should the need arise and hope for better communication
the items werent noted correctly and not everything was listed when Nathan come around to do inspection & quote etc .. luckily the truck was big enough