Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFound most of staff really great, just one not so good. Unfortunately there is one box I cannot find, it should have been labelled bowls/jugs/kitchen. It has a large hard plastic red bowl at least 2 small acroroc bowls with lids [one white & one orange] and three pyrex jugs [3 different sizes from 2 litre, 1 litre & about 500 ml]. If you have a spare box with NO home please see if the above and in it...........Many thanks
I was worried when I received my boxes because two of them were crushed and the rest were a lot worse for wear than the last time I saw them, with various rips and holes. Nothing was damaged thankfully but the state of the boxes was definitely a bit concerning.
Delivery was done as promised on time and pleasant people to deal with. A little expensive because there was just 1 item to shift, but realise it was just a one-off delivery
This was the best move ever! The staff was efficient, helpful and very professional. Sophie communicated excellently to keep me informed and was very friendly when assisting me with queries. She handled all formalities and ensured my shipment was delivered as quickly as possible. The crew that delivered my furniture was on time, hardworking, friendly and very patient. The crew deserves mentioning for going above and beyond with customer service. They only small matter that could be addressed was that not enough time was allocated to offload the size of the shipment.
I highly recommend Conroy Removals and I will most asuredly make use of their services in future.
Rena
I moved from the Waikato to Nelson, the Auckland branch was helpful - however I was 'looked after' by the Nelson branch. Communication was good until they recieved their money. The only reason I went with conroys is because they told me, in writing, that they could deliver within reasonable time - which is why I went with them. On my delivery date I rung Carolyn from the Nelson branch to get a time of delivery, she told me my gear wasnt in Nelson, she didnt know when it would arrive and she didnt know where it was. I was frustrated as I just wanted answers! She said she would ring around and get back to me with an update. The next day I had to ring her back for answers and she continued with the pre-recorded "your goods are currently in transit" and she still didnt know where my goods were. When I asked why I didnt hear back from her the day before, she went on to tell me she forgot about me and went home. Service from this branch is SHOCKING! I had to ring the Auckland branch to get any answers! Then when ever I called the Nelson office Carolyn would fobb me off to another sales person, and would text instead of calling. Delivery of my goods was 7 days after my expected date, staff were rude and dismissive! I will never use again.
Was very impressed with my move from Auckland into storage then from storage in Napier to my home in Havelock North. Right from Deborah quoting the job, the packers, movers and furnitur removalists who placed everything into my new home. Movers were professional, friendly and thorough and everything was packed well and arrived safely. The fridge has a few scratches on it that were not there prior to the move, but apart from that, everything arrived safely and well wrapped.
The only complaint I have is the endless emails from Conroy. Once I confirmed the move by phone I kept getting these forms to fill in on line - to confirm my move!!!!. Confusing and a pain in the neck having to do things twice (by phone and again on line) especially once I'd paid, pretty obvious I wasn't changing my mind!
Good service, friendly team and the guys who packed and delivered all gave me the impression they knew what they were doing and actually liked their jobs, which is nice as you like to feel people in your home and careful and pleasant. Would use Conroy again and appreciate everything being well packaged up.
Regards Marie
I have used Conroy 3 times in the past and again they have not disappointed. Great service all round and would use them again for sure.
Conroy Removals were excellent to deal with, good pricing, efficient and friendly service and simple process and forms.
Thank you
Regards
Simon
Polite and engaged staff, ready to give additional advice on moving tips and keen to go the extra mile, very good team!
Aru and George did a great job for us. Many thanks.