Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIt was initially hard to communicate with the customer service team (because of how busy you were) but once I have a booking reference it was easier. Our pick up day/time changed 3 times which was a little tricky but I do understand we had only a part pick up so it was not like we were shifting a whole house. The driver and removal guy were great, they were very accomodating and helpful. Everything was stacked really well after the shift.
Very good service - very polite, professional and efficient moving staff
Happy with how everything went, had a couple of items broken during the move, and unsure on what I need to do to claim them.
We had fantastic service from Debbie (customer service) in Auckland and the Conroys team went above & beyond with the removal. Communication wasn't the best around the delivery, had a phone call on the Monday to check availability and Wednesday morning worked for all parties, time to be confirmed on the Tuesday. On Wednesday morning, I was chasing up the delivery time, as needed as hubby needed to pop back from work. Happy with the delivery, however, our gate was damaged by the truck driver. The response from this point has been quite poor. Received a text saying damage to gate, ring tomorrow - 3 phone calls to Conroys later before we got a call returned around 5pm (. Needed a site visit, which happened the following day. I am having to drive the repair to the gate, with little acknowledgement from Conroys. Have been left very disappointed by the response, which is a shame, because the actual removal/delivery process was good.
I cannot thank the Conroy team enough for making the whole process of moving house so hassle-free. From the booking and quoting stage to the actual move on the day, the whole team provided excellent and prompt service. On the day, we had Steve and Mike co-ordinating the move with further help from three others at the unpacking end - all of whom were professional and courteous. The whole move ran ultra smoothly and the team even it made it a fun day with a little banter thrown in too. Thanks again so much to everyone involved, we won't hesitate to recommend Conroys in the future and will definintely use your services again shall we require it.
The staff did a great job.
Thankyou for making my move stressfree. The two men sent took control packing everything up and delivering to my new address, they rang just before leaving and I arrived and everything was done. Well done Conroy.
A++ service. Soooo imprezzed. Thank you.
This was our first house move using a removing company. We usually move ourselves.
The website didn't mention that Auckland to Tauranga deliveries would be overnight and it wasn't clear if the estimate was excluding or including GST.
However, the drop off procedure was explained when the company representative arrived to give the quote. Customer services promptly answered the GST question.
The service from beginning to end was courteous and seamless. Thank you for making our house move stress free. We will use your company next time we move.