Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEverything was going well when I received an email (6 Nov) saying that delivery was authorised for delivery and would be in contact with me. Also asking to confirm my contact and delivery address to which I replied immediately that it was correct. I was so impressed at such great service. But oh no!! that was it for almost a month. So I started with the phone calls and emails and excuse after excuse. NOT happy. So from pick up 23 Sept. to delivery 6 Dec is that a reasonable time frame? Especially when they emailed me saying that had my stuff on the 6 Nov and then nothing. Really slack - communication and customer service. On a positive note - the guys that delivered my stuff were fantastilc. Very polite and fast.
Very happy with Melbourne leg of journey. Janelle was amazing, very helpful and diligent in every aspect.
Very disappointed with NZ leg. Susan asked for documentation that had been uploaded to the portal and provided already. No communication regarding delivery at all. I had to keep touching base to see what was happening. Delivery was delayed.
Delivery guys were nice and friendly and was happy with this service.
Would definitely recommend if using in Melbourne, not sure regarding international service.
Robin was excellent, so organised and efficient. He needed better help and I would have appreciated someone really clean and tidy packing up my kitchenware. Any communiciation I made was responded to quickly but the process was made more stressful than it should have been by the lack of trained people assisting.
We were left waiting for the delivery that was delayed - but the delay was not communicated to us.
Moving, packing and personel, good documentation a little bit over the top. I am not a robot, just keep it simple.
Great service, 3 friendly helpful guys. Will recommend to anyone moving house.
Great guys that worked hard
So efficient and great customer service. I had not been given any information from the overseas company that was moving my boxes as to where they were or when they might arrive, Conroy were so helpful from the New Zealand end. They had amazing customer service and went out of their way to find my boxes for me and when they had reached Conroy kept me updated the whole time. Thanks so much!
Truck was due at 9am..that is a pretty late start to move a 5 bed house. Truck didnt ARRIVE until 9.45 , not good. There were probably 2 hours where we could have been moving. Would be better if truck works to our timeframes, not vice versa.
I really appreciated the prompt service and being kept informed every step of the way. Your staff are very professional and helpful.