Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe guys were lovely and were happy even when they had to carry everything upstairs to my apartment. There were no breakages or damages. Everything was well packed and well labelled.
I was delighted with the service I received from Conroy's.
The two men who removed me from my old home and delivered me to my new one were fast, efficient and most of all respectful.
Good job all round.
Sophie Richards our NZ contact was wonderful & responded quickly to any queries as well as keeping us fully updated every step of the way. The Nelson team were great & did a marvelous job both with the initial unloading to various parts of the house & garage & assembling large items & unpacking the boxes. No breakages or damages & a superb job by all. Many thanks to all involved at Conroys.
Fast, friendly and respectful.
The crew that packed and moved me were fantastic, everything well wrapped, boxes well labeled and delivered safely, left in appropriate rooms, furniture items placed, beds reassembled, made a big job so much less stressful, thank you for the great service!
Although the moving team were very pleasant and polite, they were very rough with the furniture. We ended up with scratches on a lot of our furniture. My gas barbeque has dents in the hood and the cover is torn in a number of places. My daughter had an inherited porcelin rabbit which was very frangile and it was placed at the bottom of the box with all the other things from her room on top of it. There is a bit that still needs to be unpacked and I'm hoping there is no further damage. The bulk of the furniture is accounted for except for and antique chest leg, which was loose and fell off while being carried to the truck, the packer picked it up and told my wife he would make sure it was packed with the chest or it got to our new home, which it has not as yet.
The Conroys team at both pick up and delivery were all great, very courteous and efficient. The level of care with our furniture and belongings was high.
We would happily recommend Conroys services.
Pro's : The guys who packed and did the uplift were very hard workiing. The guys who delivered the goods were also very hard working
Cons: Communication from the Operations department was non existent - re both the timing of packing and the delivery - definite need for improvement.
Sticky signs on all the major furniture are too sticky and very hard to rermove
Having moved 32 times in my life with various companies I would suggest that Conroy employs a best practice sytem for attaching cords to TV's, computers etc when packing...ie masking tape them to the back of the device. The same can be said for nuts and bolts to fasten tables, chairs etc together - we have wasted many hours trying to find the specific bolts for the computer desk, outside furniture, dining table as they were not taped to or indeed in the same box as the said item.
Although the overall move has been relatively hassle free but it could have been better especially in terms of commuication and logical packing of cables, bolts etc - which is ok for us but I would hesitate on recommending you to a less experienced relocator.
Two of the three men that did my move were quite lovely, especially the one that talked about my daughter. Unfortunatley it is the attitude, language and rough handling of my belongings of the third man that ruined the experience.
I understand and really felt for the guys as they had to go up and down a steep driveway because they couldn't get the truck up the driveway (which resulted in costing me more because it took a lot longer than it should have) but it was unnecessary for him to be abrupt with me and handle my belongings roughly (which did result in damage to some of it).
Moving is a stressful time as it and that is why moving companies are hired, to take some of the stress out of it, not add to it.