Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAs always professional timely personal service.
The Australian side was on point from communications, timeframes given including NZ times, packaging, costing and general customer service.
From date landing NZ (13 Nov) to completing processing of MPI, Quarantine, Customs & delivery time to door (storage 21 Dec) was on point.
would we use Conroys again - you bet even though our pantry was irreparable on arrival, not bad for a 4b/r move without insurance by choice. Feed or look after or treat your packers well and you get an even more elevated performance - but I guess it's a 'Pacific' thing.
I found the entire experience very easy. Right from ringing to get a quote and booking the move. The person I dealt with was friendly and professional and made it easy.Very pleasant to deal with. Everything was very clear and easy to understand. The movers ( 2 Men) arrived on time. They were polite, respectful, and friendly while professional, and just got on with the job and didn’t waste any time. They asked the necessary questions and followed instructions to the t. Nothing got broken, they were careful not to damage anything. We had a time frame to work within and the men kept to that time frame. I would not hesitate to use Conroy’s again, and fully recommend them to anyone who wants a job done well, with no hassles whatsoever. Excellent process. Conroy’s have been by far the best movers we have dealt with!!!
Great friendly and helpful staff all of them. Very efficient and communicative. Thanks so much.
Additional to the other suvey I completed earlier, there is on further addition to do with delivery. The guys were great but when you transfered our household goods to this address from Ilam Road twelve (12) something years ago, there were no breakages. Beside the Royal Albert Tea Pot being broken this time, a carton fell of the sack barrow, unfortunately it contained paintings and when opened, (luckily it was only one was broken), we had glass from here to breakfast.
Second time I have used Conroys but this time it was a significant relocation including storage. Again the service was just excellent with extremely helpful and pleasant movers. I own items of high personal value as well as very heavy items and they were all taken care of. Not always the cheapest but I would recommend to all to consider Conroys.
While the Conroy removal team were pleasant, efficient, and flexible; I was very disappointed to find six items that were well packed, in different boxes, broken.
Some confusion between admin and delivery truck.... (truck arrived day early after I had confirmed drop-off dates). Fortunately able to leave early and drive (6hrs) to meet truck, but could have posed huge problem if didn't have that flexibility. In addition only 1 driver was there to shift gear on to property..... family and self helped move gear. (Driver - nice guy and personally professional which made situation easier to tolerate).
The whole on-line quote/trying to confirm delivery dates etc, not as smooth as could be. People I dealt with were helpful, but lines of communication between centres seemed disjointed.
Initially your rep tried to persuade us that we could not send our goods from Singapore to NZ until we were resident in NZ. This was due to customs and fees which after a 5 min call to NZ Customs proved to be incorrect. Secondly our goods were delivered but there was no unpacking or assistance with assembling furniture that had been dismantled. Thirdly we still have wooden crates and boxes in our backyard waiting for you to collect. To be honest given up chasing you for service as it is all very tiring. Note your delivery people were friendly, have no complaints with their service, this is directed at the admin and management.