Customer Reviews

Unfortunately our experience with Conroy wasn't the best. We decided to split our packing and collection over two days which I would recommend to anyone else, however on arrival at 9.30 when I was told it would be 8.30/9, The team leader made himself comfortable in one of our armchairs, and made a comment that was disconcerting from the beginning: "We're going to make this last as long as possible since our next job isn't until 4.30". I had an appointment early afternoon so wasn't impressed by this attitude. They surprising powered through packing which was fast and well done, however with a small single room and a few things in the bathroom left (45 minutes max worth of packing) they took their lunch break, which is understandable, however it was 1.5hrs long - I don't know what company policy is, but this seemed a little long. I had to ask them to resume so I could head out for my appointment, and didn't want to leave the house unattended to do so, just out of personal preference. After finishing up, I left 30 minutes later and they were still parked in their van in our off street spot, so I don't know how long they stayed there.

Day 2 the team arrived promptly just after 8.30 when I hadn't anticipated them to arrive until 9am, so that was a great start to the day. They moved things well until it got to the piano, which I know was a difficult task. I think it would have benefitted from a bit more consideration and planning before getting to the task as there were moments the piano was angled and resting on the concrete. Once up the hill, it was left to the side of the path which is gravel/bark (it may have still been on the wheeled plank) but It was slightly sloped so I am glad it didn't lose balance and head back down the hill. After the getting the piano up which was the last of the heavy lifting and before getting everything into the truck they had their break which is again fine. However they chose to play the piano which is unprofessional and shouldn't have been an option, and they were smoking in amongst the boxes and our possessions. The team leader was playing and I asked him to step away as he had an unlit cigarette in his mouth which I wasn't appreciative of, nor did i think he shoud be playing the piano in the first place... His response was non-appologetic when asked to stop, but a childish quip about it needing to be tuned instead. When everything had been packed, paperwork signed and the truck on its way, I found cigarette butts around the driveway where they had been and litter.

The delivery was a breeze and went smoothly. Collection of the boxes once unpacked was more of a process as there was no response when I requested the pick up and a week or so later they made contact that they could collect during a time we were unavailable and we needed to reschedule which seemed to be an inconvenience to the drivers.

Everything was packed well in the boxes and everything is accounted for. It was just a disappointing experience with the dispatched team leader.

 the packing crew were excellent Henry and the boys were a pleasure to have in our home . Alvin the driver is a true profesional there was nothing

that he could not handle .The entire removal was an absolute success with no damages   a very commendable effort considering the size of our removal 90 plus

meters ,  a job done to perfection, well done and many thanks  Colin and Lynette 

Found it very difficult to plan my move around work- little notice for pick up time (and then came 3 hours after given time) and only given due to multiple phone calls. Same issue with drop off- could tell me day in advance, did not get in contact with approximate time - even though I called multiple times stressing I was over an hour from the drop off location etc. I called on the day of delivery and drop off time was 2 hours after given time.

Otherwise friendly staff, reasonable price etc. 

I've just started the insurance claim process with your claims team.

I am very disappointed in the quality of service your company has provided. Prior to the move when your representative attended our premises to scope the work I made it clear that the items I was most concerned with protecting were my speakers. I stated that I had kept the original packaging for your moving team to reuse. He said they may reuse this packaging or use their own. The same answer was provided on the day of the move when I spoke to your staff member responsible for packing the items before a second team arrived to shift the heavier items. In the end, the speakers were not protected by any packaging at all. Because of this there are now a number of scratches on the cabinets of both speakers. This was entirely preventable if your team had done a professional job and I cannot fathom why they chose not to provide any material protection to the speakers at all, especially after stating they would. I am very disappointed that the concerns I clearly communicated to two of your staff members were completely ignored. I will not be recommending your services to anybody moving house and will advise against employing your company. Everybody on a personal level has been pleasant to deal with but when your company fails to deliver on the service you had agreed to provide to this extent then it sours the whole experience for me. Ultimately that is what your business is about, providing a quality service, and you have failed to do that.