Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHaving uplifted my property on 18 August I am still waiting for it to be delivered.
Overall, easy to work with and helpful from an early stage throughout our international move. Would have been nice to work with Conroy's before our house was packed up so that we could have packed in a way that made it easier for Conroy's to handle the quarantine and inspection phase. That part had a bit slow communication in regards to what information was needed to locate specific items. Was happy with the service.
Your customer service was outstanding, the best removal shifting company I've ever worked with.
The company before you were awful! LINKS ASIA RELO - I would distance yourself from them. They were terrible from pick up to communication to hand over to you in NZ.
Our house is rather large and although the Coroy Packers commenced a day late accoprding to our original quote they were brilliant and the house was emptied on time.
Customer service was very good . The team doing the packing took care and were friendly.Made the total experience less stressful. Many Thanks.
ps look after it while in storeage.
Excellent job. Really appreciated the well organised support. Sam was a wonderful guy
I am not sure we would use your services again. You need a "not sure" box.
We were disappointed that only one person was allocated to pack our house. My wife and I felt obliged to pitch in and help Stephen. We are not spring chickens and did not expect to put in the physical effort required over the two days Conroys was working for us. Stephen was pleasant to work with but his packing was, by necessity, rushed. No inventry was taken and the boxes were labelled illegibly. It took us two days to find our cutlery! We have several antique items but only one chair was bubble wrapped. We were told blankets would be adequate. This attitude contrasts strongly with our experience with other moving companies who bubble wrapped many more of our items. Towards the ned of the day we ran out of boxes and the kitchen had to be left till the next day because no-one was available to deliver more packaging.. On day two we were pleased to see that, in addition to Stephen, two younger men (Gerard and Dan) were there to pack and unload the truck. They were cheerful and worked hard. Even so, my wife and I felt obliged to help - even though we were told we didn't have to. If we hadn't, the unloading of the van would have gone on until way past the approx.5.00pm. that we finished. The men were exhausted and I wonder if the original scoping of our three storey property was appreciated by the assessors who gave us the quote. I understand that it's a busy time of year, but it did feel as if your team is under-staffed. Overall impression: great staff, but working under unreasonable pressure.Quoted price was very reasonable.
We had a great experience with this Conroy Napier. The entire move was quick and stress free despite our lack of preparation. The guys were punctual, professional and polite. The removal van had ample space to be filled and easily catered to our needs. I would definitely recommend this Conroy for anyone looking for a professional and hassle free move.