Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThanks Conroys. My shift was made easy and stress free right from the time I rang for an estimate right through to shift day, The guys were friendly and proffesional. Will recommnd to others and will be using Conroys for my next shift.
Very pleased with he service.
However the man who came to check site prior to pickup was difficultto understand, we remained unclear on what he was trying to check, and he left us somewhat confused.
But everyne else was excellent and we would have no hesitation in using you again.
Dealing with the Australian branch was great. Good comms, etc. however as soon as the change over to Auckland occurred I had to chase up my self, including picking up the shipment, from Napier. Very poor end to the process.
Moving countries is a stressful time and I had many questions tons. These were all answered by the very helpful Vela in the Conroys Perth office. The 2 contractors who came to collect items were also friendly and helpful.overall I was very helpful with the service received.
Whilst our responses to the above indicate a high level of satisfaction with Conroy Removals were disappointed to discover (2) hairline cracks on the top of our Italian marble coffee table for which we had paid an additional insurance premium of several hundred dollars.Can you please advise me of the procedure by which we are able to make a claim for this damage.
I've just started the insurance claim process with your claims team.
I am very disappointed in the quality of service your company has provided. Prior to the move when your representative attended our premises to scope the work I made it clear that the items I was most concerned with protecting were my speakers. I stated that I had kept the original packaging for your moving team to reuse. He said they may reuse this packaging or use their own. The same answer was provided on the day of the move when I spoke to your staff member responsible for packing the items before a second team arrived to shift the heavier items. In the end, the speakers were not protected by any packaging at all. Because of this there are now a number of scratches on the cabinets of both speakers. This was entirely preventable if your team had done a professional job and I cannot fathom why they chose not to provide any material protection to the speakers at all, especially after stating they would. I am very disappointed that the concerns I clearly communicated to two of your staff members were completely ignored. I will not be recommending your services to anybody moving house and will advise against employing your company. Everybody on a personal level has been pleasant to deal with but when your company fails to deliver on the service you had agreed to provide to this extent then it sours the whole experience for me. Ultimately that is what your business is about, providing a quality service, and you have failed to do that.