Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent job. Really appreciated the well organised support. Sam was a wonderful guy
I am not sure we would use your services again. You need a "not sure" box.
We were disappointed that only one person was allocated to pack our house. My wife and I felt obliged to pitch in and help Stephen. We are not spring chickens and did not expect to put in the physical effort required over the two days Conroys was working for us. Stephen was pleasant to work with but his packing was, by necessity, rushed. No inventry was taken and the boxes were labelled illegibly. It took us two days to find our cutlery! We have several antique items but only one chair was bubble wrapped. We were told blankets would be adequate. This attitude contrasts strongly with our experience with other moving companies who bubble wrapped many more of our items. Towards the ned of the day we ran out of boxes and the kitchen had to be left till the next day because no-one was available to deliver more packaging.. On day two we were pleased to see that, in addition to Stephen, two younger men (Gerard and Dan) were there to pack and unload the truck. They were cheerful and worked hard. Even so, my wife and I felt obliged to help - even though we were told we didn't have to. If we hadn't, the unloading of the van would have gone on until way past the approx.5.00pm. that we finished. The men were exhausted and I wonder if the original scoping of our three storey property was appreciated by the assessors who gave us the quote. I understand that it's a busy time of year, but it did feel as if your team is under-staffed. Overall impression: great staff, but working under unreasonable pressure.Quoted price was very reasonable.
Overall it was a pleasant experience, staff were friendly and helpful. The information I got from your partner in Dubai that the furniture will be assembled in NZ also like they did in Dubai. When I requested the staff about it they were unaware of any such arrangements to be done here. It was sorted out in the end when one of your staff came at later stage and put together the stuff.
Just a tad slow to get to Central Otago, but that's no big deal.
Both men were awesome and very friendly. This should be the first choice for moving.
Customer service was very good . The team doing the packing took care and were friendly.Made the total experience less stressful. Many Thanks.
ps look after it while in storeage.