Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersA little pricey, especially when access is difficult/fees are added. But otherwise excellent service - everyone very helpful!
Huge thanks to your guys for the move, they were excellent and their great attitudes made the moving day fun!
Great prompt service - advice all the way so we knew what was happening at every stage
Thank you very much. Excellent service and my machinery arrived as I shipped it, in perfect condition. Many thanks
Our experience with loading in Havelock North was great. Jason and the helpers did a great job. It was a different story unloading in Tauranga. The helpers sent to unload were a disgrace. Sweaty, topless young blokes with no idea of how to unload without causing damage. It seemed that 5 or so unloaders were too many and they were in such a hurry. It was far too rushed! They turned up with a parcel of fish and chips which was left in the doorway throughout the unload. Dirty handprints over most of our furniture, fingerprints all over new TV's etc. (TV's require special care...new screens should not be touched). Bed mattresses dragged over wet grass and so on. After the unloaders left we had to clean up their mess.... empty drink cans, packets etc. Certainly an uncomfortable and below basic standard experience.
We did find however that one of the 5 unloaders, the one with a leg injury, was respectful and considerate.
It is obvious that these men require some training in how to carefully and considerately handle client's furniture and possessions. It is not a race. At the very least teach them to wash their hands.
Waited to give feedback as another family member recently moved to CH CH so was wanting to compare the two moving companies.Unfortunately my experience was dissapointing due to considerable damage to my bedroom suite furniture,tears in my artwork(Canvas Paintings) and smashed pottery.I understand the terms of my contract do not cover damage unless packed by Conroys however top stow items such as Artwork should not have been damaged in the way they were.The bedroom furniture has obviously been allowed to rub against the walls of the truck causing exstensive damage to the drawer edges and corners,after specifically requesting care be taken with these items upon packing as a previous Moving Co. had also damaged pieces of the set!Rendered beyond presentable.My washing machine has a bend in the lid due to items loaded on top of it,the list goes on and on.I have no issues with your staff members that i delt with,i think a re think of loading practices should be addressed,again i am left with a constant reminder of a bad choice in moving companies.
Sincerely Paul Heslin.
(The other company used was World Moving and Storage) excellent results.
PS .I hope you are able to use this feedback in a positive way to improve the moving experience for others,again your crew that moved my items were a good team of guys,no complaints with them.
My delivery is not complete and feedback and responses are almost zero regarding finalizing this delivery
Thanks for an all-round excellent job - from Nathan at the beginning who was accommodating, even when we kept changing the volume of things, and always patient and kind, to Darryn and his team in Napier who were fantastic - lovely to have around and excellent at their jobs. Darryn's truck packing skills were nothing short of amazing and everything arrived in one piece - he deserves a medal (or a pay rise :).
William and Ed at the Kaiwaka end were also lovely - careful, friendly and not daunted too much when they opened the back door of the truck and saw the scale of things. They kept their good humour even on a Friday evening when they would rather have been in Auckland kicking back with a beer after a long hot day :)
Always a pleasure to work with Conroys - never had a single problem and will always choose your company for any moving job big or small.
Thanks,
Jo and Hywel
Stress free move due to the punctuality, friendliness and efficiency of Leon and the guys.
Thanks to all the Conroy’s team for excellent service, a pleasure dealing with you. A big thanks to the moving guys who go above and beyond.
You guys were get and delivered before the time you said it would be here which was a a massive help. Really thank full
Our second move with Conroys in two years. The first was brilliant, this one not nearly as good. Packing lacking, some annoying unnecessary damage on lounge suites, storage cuboards, trunk, lack of correct labelling on beds etc and no help at all in setting up anything on arrival. Very pleasant crew but just a bit lacking in attention. The admin side has been good with immediate follow up and offers of assistance.