Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersInitially good service considering it was dueing lock down. Packers were a great couple. But the other end was a bit different we were told a date they would be delivering but then they put it off until the next day, they gave us a time of 8am and arrived half an hour later. The young fellow had an attitude from the start banging into the wall with furniture and just portrayed the impression he was here under suffrance. They had no idea how to pack the garage not leaving a space for us to get to the freezer as we told them we were renting for 4 months and we were unpacking very little. Not worth the amount of money we paid. Wouldn't use them again. They also made a mess of my big pot plants when they removed them from the van leaving a mess on the road.
Thank you. The guys did a great job and were friendly and helpful. Steve mentioned that Conroys will pick up the empty boxes that I have flattened down. Can I please arrange for the boxes to be picked up. 0210 8169 422, thank you
Overall excellent and friendly service at a competitive price. The person who took the initial call was really helpful. There was a minor break down in communication and timing over delivery of the items but we finally sorted it out. I will certaily use Conroys again.
I have already submitted feedback, but I just remembered (I can't believe I forgot!) that the floorboards were scratched (40cm long) by Conroy employees when putting a chest of drawers in place. So much damage and little to no recognition of fault. Instead you get referred to a passive aggressive claims guy that clearly has no good faith in settling the damage done and simply tries to avoid paying a dollar. Appalling.
Guys were very friendý/ efficient and had the job done as quick as was possible. thank you
Great service thanks so much
Amazing communications throughout the process, a particular thank you to Katerina for her patience and understanding at the early stages of the process.
There was some small 'collateral damage' upon delivery but nothing major or that couldn't be expected from a move to the other side of the island.
The service was provided at a cheaper rate than with other similar providers I had received a quote from, but still to a high standard and I'm very pleased I chose Conroy for my move. It saved me a lot of time and stress. :)
Great service, good value, goods are well looked after.
The packer (Salone) and guys who packed the truck in Lower Hutt were excellent. Great communication and quick service. However everything after that was very disappointing. When I booked I was told that the delivery day would be Monday, which I was happy with as we were moving on saturday, leaving only one day between without our posessions. On Monday I recieved no confirmation as to when the truck would arrive. I finally got a call from the Auckland office. I was told that the truck had not left Wellington, it would arrive on Tuesday and would come to my house on Wednesday. That was not what I had paid for and with a 1 year old daughter it was difficult with no kitchenware. I checked my invoice and the delivery date had been changed to Tueday without my knowledge - again poor communication. I got hold of the Wellington office and was told they would "arrange something". Seeing I had booked and paid for a Monday delivery that was the least they could do! Tuesday came around and I again recieved no communicaton as to when the truck would arrive and had to call the Auckland office. I was told to expect delivery between 3 and 4 pm. 4pm came and no sign of a truck or a phone call to say they were running late. I had to again call the auckland office to follow up and there was no answer. Finally at 430pm the truck arrived, they parked on the grass verge and got stuck and ended up tearing up the grass in front of our house and the neighbours homes. I was assured that someone would come to fix this, but unsurprisingly no one has. Overall I have been disappointed by the poor communication, or complete lack of communication. It has not been a very professional service and I would no use Conroys again if I need to move it the future.
Really impressed with prompt communication and able to book move on exact dates I needed. Took care with my items and generally really helpful and thorough, thanks!